New LDAP Server URL read-only

muris · ‎07-07-2015

Hi everyone,

in our DEV environment I had an LDAP user sync running for testing purposes a couple of years back. After numerous upgrades I have lost the configuration and am trying to set it up again on HEAD (Fuji) version of DEV.
When I try to add a new server (IP changed!)...

on the second screen the Server URL is not registering and I only get a gray read only box.

When I enter the proper Login distinguished name and the corresponding password I understandably receive an error on top of the page:

I will check if the DC replication and the public server we used is still available and the certificate still valid, but was wondering if during the registration the existence and functionality of the LDAP provider is being tested and that is the reason why the Server URL resets to blank.

I hope that the solution is simpler than that and would appreciate your input.

Thanks!

Albert13 · ‎09-09-2015

I had this problem before and I believe the Server URL field is read only. I had to remove it from the form and add the LDAP Server URL->Server field and I was able to edit it correctly. I went into one of the demo environments and changed the layout of my form to match theirs. I'm not when it changed because the server were set up before Calgary. I've added screenshot to show the form layout I took from the demo instance. Hope that helps.

View solution in original post

Thijs Daemen · ‎09-09-2015

Hi Muris,

I think Albert is saying the same thing, but there another thread with some additional information and a solution on this on the community aswel. You might find some additional instructions there. New LDAP Server

aalarco4 · ‎09-09-2015

Thanks Albert and Thijs. This is the solution I was looking for. I can't believe that the catalog item doesn't work anymore and that this list is not displayed by default.

Albert13 · ‎09-10-2015

Alex,

Good to hear that the form changes were what you were looking for. Nice when it's something simple

Albert

muris · ‎09-15-2015

Hi everyone,

thanks for the great help. The form layout change did the trick. At first I was not able to insert a new row in the Server URL List but after the change to the list property depicted in the screen shot (checking 'Enable list edit'), I was able to insert a server URL and after saving the record the form populated the read only multi line text box.

Kudos to Albert - hopefully finding how to grant ServiceNow community points to you won't be as tricky as setting up an LDAP server in ServiceNow)

Thanks again!