New "Create New Incident" option under Self Service

[lexdiaz]

Hello Community

I would like to create a new Module "Create New Incident" under Self Service. I know that there is one(pic1) but it shows a list of incidents and a button "New" to create a new incident.

Pic1

I have created a module " Create New Incident" and what I want is when user selecting "Create New Incident" open a new incident form. The same functionality than "New" button and opening the same form incident.

Pic2

thank you

Lex

[Srinivas Balusu]

In the link type of 'Create New Incident' module please use below options.

Link Type: New Record

Table: Incident

View Name: ess

[Raghu Loganatha · Accepted solution]

Lex,

You have to go to Application Menu Under System application and then to Self Service. After that under modules you can see "Create New Incident". Open that and edit as follows:

Change Link Type: URL(Arguments)
Copy and paste below in the Argument:

incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true

Let me know if you have any questions.

~Raghu.

[antin_s]

Hi Lex,

I wouldn't recommend to create another 'Create New Incident' module, but would recommend to change the existing one to do the job.

Go to - http://instancename.service-now.com/nav_to.do?uri=/sys_app_module.do?sysparm_clear_stack=true&sys_id... and give me the below arguments.

incident.do?sys_id=-1&sysparm_query=active=true&sysparm_stack=incident_list.do?sysparm_query=active=true

Hope this helps. Mark the answer as correct/helpful based on impact.

Thanks

Antin

[Jordan Vignoni]

Hi Lex,

You could also create a record producer referencing the Incident table, create variables that map to existing fields on the table and have the "Create New Incident" link direct to this record producer.   This way allows for you to design the form in certain way that could be more user-friendly (if that's what you are going for that is)

Please feel free to let me know if you have any other questions about this approach!

Cheers,

Jordan