why new button is not visible in problem_task page in servicenow
why new button is not visible in problem_task page in servicenow
Forum Posts
Creating an RSS Feed for Incident Status Updates from ServiceNow Status Page
Is there a way to output an RSS feed or similar feed from the ServiceNow status page? I’m looking to set up a feed that external applications, like a mobile app or webpage, could use to display incident statuses for customers. Has anyone done somethi...
Resolved! Create dashboard
What will difference 'This week' and 'Last week' display? in Dashboard creations
Regarding an error message while submitting a request for catalog item
Hi All,I am using the below onSubmit catalog client script for one of the catalog item: But while submitting the request, it throws as error as this : "onSubmit script error: ReferenceError: g_scratchpad is not defined:function () { [native code] }" ...
Resolved! Import Standard change template Issue
I'm trying to bulk import the standard change template in servicenow. I'm referring to the solution provided in this link - https://www.servicenow.com/community/service-management-forum/does-bulk-load-import-of-standard-change-templates-copy-all-the/...
Generate PDF in RITM with variables
How to create button Ui action that generate PDF file base on view of record (RITM with Variable)?
Resolved! How to select my current update set if i dont have update set picker access.
Hi folks, I am new to servicenow and currently I dont have admin or a particular application access in our company instance. So I double checked and confirmed that I dont have update set picker access. So how do I get to know which update set I ha...
com.glide.script.RhinoEcmaError: "getTypeChoices" is not defined
Script Include: getDisplayChoices:function(value) { var result =[]; var legal =new GlideRecord('custome_table'); //legal.addEncodedQuery('u_segment=OH^u_active=true^u_type=Type'); ...
Customer / Requester field on Task table
Hello, does anyone out here know why ServiceNow never has the Customer (or Requester) field as the core field in the Task table? We got an enhancement request from stakeholder to add it as a custom field so they can use it in the report filter condit...
How to calculate time effort spent on ticket in Service Now
Hello Community, How to calculate time effort spent on ticket in Service Now. Thanks in advance
we have a multi select field. based on that approvals should route.
There is a multi select field on the form where we can select multiple values. based on values selection approval should route. if we select 3 values based on those 3 values approvals should route to 3 groups one after one. Could someone assist me ho...
I am trying to create a report that dot walks to the Risk Assessment Q on Change Request
Basically, I am trying to create a Change Report that will allow me to: 1) View the total Risk Assessment Score from the Risk Assessment BEFORE Conditional Rules are applied; so if the Risk Assessment Score was Low, but the Conditional Rules pushed t...
Resolved! VTB Error: "You do not have permissions to modify this record"
Hello All,Looking for some guidance on this Visual Task Board (VTB) permissions issue. Users on a VTB keep getting the error "You do not have permissions to modify this record" when they try to move a ticket from one State lane to another. Even ticke...
Resolved! How to trigger an approval to group through flow designer
Hi Community, I hope you’re all doing well. I need assistance in setting up a service catalog item approval workflow. The requirement is as follows:If the requestor's email domain is @abc.com, the approval should be routed to the Hardware Approver Gr...
how to autopopulate first name and last name when caller changed in incident form through script inc
How to auto populate first name, and last name, when caller changed in incident form through script include in ServiceNow?
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