Hi, We want our problem management to be me proactive rather than reactive. With the availability of Now Assist it seem that trend analysis would be much easier. I wanted to know if everyone have any best practices that they could contribute and also...
If a table has a Reference field and later I changed it to List type, but it doesn't store multiple values. It is behaving as normal Reference field. any idea, why it isn't working?How can I solve it without making new field? I dont want to create ne...
We are currently using a custom setup using Requested Items as the foundation, but it has required too much customization to display and link information. Would Digital Portfolio Management meet our needs? Current ServiceNow StructureParent: A custom...
Hello, I have two List collectors on different tables.List collector 1 - Change Table - Referenced to IncidentList collector 2 - Incident Table - Referenced to ChangeWhen List Collector 2 on Incident Table is updated with any Change Request, The Inci...
Hi Is there a function anywhere in Service Now that would allow you to track Clothing, Infra Cameras, sat navs etc.. allocated to individuals inside or outside of the CMDB ? We have people who are enforcement have to have clothing, sat navs, torches ...
Hello Community, We need to update impact and urgency wording of 3 - Medium for both INC and PBM module.Is it a best practice to just update OOTB display value or shall I inactivate OOTB record and create all together a new entry? Just wanted to know...
Hi (London latest patch) It is possible to make changes to the Major Incident Workbench. Eg. we like to hide this on the "summary". But it seems that pretty much of the Major Incident is readonly including UI pages etc. Thanks Soren
Is It possible to create a data type in survey that can take multiple values as response and have a drop down.In the current multiple select option, If I select a reference table like 'core_country' it makes the form too big with loads of option. i w...
Hello everyone,I’m currently working on a project where multiple SLAs need to be tracked and managed simultaneously within ServiceNow. I’m looking for insights on the best approaches to handle this scenario efficiently.How do you ensure that all SLAs...
Hi all, The add a service commitment to a service offering documentation talks about commitments like Recovery time/point objective. But to have these options, I need to install the BCM application. That is somewhat drastic if you want to use only t...
Please help me on how to write the script to validate the below information.I have a catalog item with the Application field(reference field) referring to the Business Application table,If the application is selected, should validate that the followi...
Hi, I have Catalog item once this is request flow gets triggered and after the approval catalog task is created.In Dev environment everything is working fine. When coming to the UAT: Flow is getting executing and the flow context i could d see that ...
Hi,In this catalog items we have a variable software Name which is a list collector reference to alm_license table. As an admin user, if I request for "USER A" software entitlements are showing up in drop-down to select But if I impersonate "USER A" ...
I have a requirement, where a user should be able to add only 5 RITMS into cart and then proceed to checkout,I have written a Before Insert business rule for this in my PDI and the business rule is working fine as expected.But the same business rule ...
Hi, How to incorporate the Scripted REST API in flow designer as we do it for Outbound REST message ?In Flow Designer, We add REST message by creating new Action of REST and importing REST message. Then adding that into the flow. We have Bidirectiona...