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how to pass file from ServiceNow to sftp

Hi All, We have a requirement to send files from ServiceNow to Sftp, how we can achieve this? Are there any plugins or out-of-the-box options available for this?

jobin1 by Tera Expert
  • 2014 Views
  • 14 replies
  • 0 helpfuls

ph_number field type formatting

Hi All,There is an OOB field Mobile phone (ph_number type) field on sys_user and it is on the form. When a user enters a 10 digit number it is formatted to (xxx) xxx-xxxx. I do not see any client script or dictionary configurations. How to find where...

Flow designer

How to create/insert a new record in a custom table using Flow Designer.

Nithya Devi by Tera Contributor
  • 439 Views
  • 2 replies
  • 3 helpfuls

Report that tracks daily case load of multiple agents

HiI am trying to make a report that makes a graph (Time series reports graph) that shows me the number of incidents in agents Queue end of the day for a week or month for 6 mouthsthe Goal is to see if the system of assigning incidents is fair and equ...

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jonathanlei by Tera Contributor
  • 547 Views
  • 1 replies
  • 0 helpfuls

Send Attachment one instance to another

Hi there I'm getting error as Script: Error parsing JSON response: Unexpected token:Help me to fix it  (function executeRule(current, previous /*null when async*/) { var targetInstanceURL = 'https://dev185360.service-now.com/'; var targetUse...

Attachment mandatory for catalog item

Hello, This line I have used to check attachment mandatory during the request submission and is working as expected...now attachment is mandatory while submitting request. "this.document.getElementsByClassName('get-attachment').length==0". Can someon...

imran sk by Tera Contributor
  • 678 Views
  • 4 replies
  • 0 helpfuls

Resolved! servicenow catalog

Hi all,Below is my requriment i have already create a  function in script include and catalog client script but it is not working as expected below i share script and screenshots   Update the oneCatalogUtils Script Include to add a new function verif...

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rognomolta by Tera Contributor
  • 434 Views
  • 1 replies
  • 1 helpfuls

How to translate approval comments to German language ?

Hi, For an RITM when the approval is requested, granted or Rejected, we get the comments in activity of portal and in the approval history of backend asApproval requested from ABCD.Approval has been granted by ABCD.Approval has been rejected by ABCD....

Thej1 by Tera Expert
  • 594 Views
  • 4 replies
  • 2 helpfuls

Resolved! SLA Timeline - Permissions

I'm currently working through trying to grant more roles the ability to view the SLA Timeline UI Page. ServiceNow Docs say itil, sla_admin, and sla_manager are the roles required for viewing it, however we want to add a different role to it, say sn_c...

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Luke54 by Tera Expert
  • 1459 Views
  • 6 replies
  • 1 helpfuls

Change Request Auto Cancelled

Hi there, I have some Change Requests which is being Auto-Cancelled, but, when I've checked there is no other approval triggered.This is the message:Auto-Cancelled: The Planned Start Time has passed and was not approved by the System Owner or Manager...

Andre Tella by Tera Contributor
  • 464 Views
  • 3 replies
  • 0 helpfuls

read only access to sys_dictionary

Hi There, i hope everyone is ok. We have an integration between a tool and snow that retrieves data from snow. They want to get data from sys_dictionary table. For this purpose i created a role and added it to all sys-dictionary.* ACLs and still gett...

cuchi by Mega Guru
  • 1418 Views
  • 8 replies
  • 0 helpfuls