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Cisco DNA Center integration with ServiceNow

I've configured the connection between Cisco DNA Center and ServiceNow.  When I submit an update to a device in Cisco, it generates a change ticket in ServiceNow as it should (it's not perfect, but I'm still working on the field mappings).  The issue...

How to set highest business criticality filed value in script

Hi All, I am trying to get highest business criticality choice value to set on cmdb hadware,based on relation ship.If any CI is having relationship with multiple application i want to set up Highest value of business criticality to hardware CI.I trie...

jack33 by Tera Expert
  • 319 Views
  • 1 replies
  • 0 helpfuls

Resolved! Pop up message before checkout for cat items

Hi All,I have an issue where i need to display message before checkout for catalog items. I need to check if user is trying to submit two different kind of items i.e. Onboarding and offboarding together

sachins1 by Tera Contributor
  • 677 Views
  • 4 replies
  • 2 helpfuls

Resolved! how are VLANS modeled in the CMDB? what class is used for this?

Hi   I'm working on an implementation of a CMDB and would like to model VLAN's as part of the service model. There is no specific class for this and I'm would like to know if there is an existing class I should be using or if I should create a new cl...

alexrozov by Tera Expert
  • 3764 Views
  • 3 replies
  • 1 helpfuls

Incoming emails not creating incident

Hi Thank you in advance for reading my questions, fairly new to the community. The issue is that I have a requirement to have all emails sent to our Service Desk be converted into an Incident this includes emails that are sent from partner companies ...

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Roshni1 by Tera Expert
  • 533 Views
  • 2 replies
  • 0 helpfuls

Dynamic Filter for List collector value

Hi All.I have a list collector (BL)in the customer_contact table. Values are:ABCXYZ I have to add a dynamic filter in the Case table to get the list of cases whose contact has above BL. I have written already created the dynamic filter but it is not ...

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Samiksha2 by Mega Sage
  • 431 Views
  • 3 replies
  • 0 helpfuls

restart flow designer

Hi all, i'm try to cancel the existing flow and try to retrigger a flow i write a UI action, currently i'm able to cancel the flow and restarting the flow again approvals getting triggered below script i have written  UI action: (function() { va...

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rognomolta by Tera Contributor
  • 1143 Views
  • 1 replies
  • 0 helpfuls

Want to check Oauth integration using rest message

Hello Everyone, So I have created an Oauth client which I am able to test via postman and I am able to receive the refresh and access token.But I do want to test the same via rest message.So I created an oauth provider referring the instance with the...

Roy44 by Tera Contributor
  • 353 Views
  • 1 replies
  • 0 helpfuls

To-dos functionality for ITSM

Does anyone know if there is something similar to HRSD To-Dos for ITSM? We have a business process that requires users to submit a form then half way through the workflow, submit some more data which wasn't available to them during the initial submis...