I'm using below code to create RITM from scheduled job , it creating RITM , now want to add that RITM as parent for u_exception_request record.or u_exception_request record --> related list --> add this RITM var excption = new GlideRecord("u_exce...
Hi , author is not able to edit the knowledge article whenver checked by other person and he is receiving error "This article cannot be edited since it is already checked out ". can y ou tell me which role required to author to edit the knowledge ...
Hi All,I need to write a before business ruleI need to apply certain condition based on RITM which are1.Catalog Item should be "abc" for the associate RITM2. if anyone tries to update the value of the variable present in the RITM through variable (sc...
On change request I have a related list that is a m2m relationship to a custom table. How can I disable Delete option to all users from the "Action on selected rows". I tried to use ACL but restricting delete is disabling the removal of the related r...
Hi all,I have a requirement here, if short description contains words like 'confidential' or 'provate' then only assigned to person alone should able to see that record, i wrote one query br but it is not working completely
Hi All, Need help on a requirement ask if it's feasible or not. For list collector type Variables, the additional attributes are not configurable for selection in the backend. Is there anyway we can configure for the backend scenario just like portal...
Hi,How to track the case number when the customer reply to the email.Without subject contains "CS" need to update in the same case when the email replies.Can anyone please help on this,It will be usefull.Thanks!
Hi , i have a requirement , Auto Population of change group form configuration item and service offering . I know there is OOB business rule Populate Assignment Group based on CI/SO which populates support group to assignment group. I tried above req...
Hi,I initially had 4 questions and i added 2 more questions to the existing metric category of the survey and i don't see the 2 new questions that was added. I unpublished and published it back again. I have deleted all the old assessment instance r...
How can I automatically generate a PDF with requested item details when the state changes to "Closed Complete" and automatically send it via email?
Hello All, We have successfully configured AD_v2 connection , but not able to create users in AD using spoke. We are getting below error : Root cause of JavaScriptException: org.mozilla.javascript.NativeErrorJavaScript evaluation error on:(function e...
In 'sys_user_delegate' table there are below checkboxes:1. Approvals2. Assignments3. All Notifications4. Meeting invitations5. HR Approvals6. HR NotificationsWhenever a user checks HR Approvals and HR Notifications in the record then only HR specific...
If I select certain change type the form should show me dates that I can implement the change from.Process defined timelines:- Standard = N/A- Normal - Minor (as below) = 1 working day- Normal - Major = Five working days and to be created before a CA...
Hi Experts , these Tabs 'Non BAU Attachments2.Assessment Category Results and Assessment Metric result " not available(YOKOHAMA instance) in vendor(table name- core_company) form related list . How to find these Tabs , Please Help me on this thanks...
Hi All,We are trying to replicate the native functionality of Knowledge articles, which will group the KB by categories.You can find the similar functionality at <instance_name>.service-now.com/$knowledge.doThe same functionality has to be built in a...
