New Topic not showing in the Mega Menu of Employee Central

kydomingo
Tera Contributor

Hello and Good Afternoon.

 

Tried adding a topic in the default "Employee" taxonnomies... ensure that the added topic have associated contents/topics underneath it.  But the newly added topic still does not appear in the Mega Menu.

 

kydomingo_0-1714234878816.png

 

kydomingo_1-1714234911774.png

 

But.. if I do a search, it will find the catalog item that was added.

 

kydomingo_2-1714235000726.png

 

Very much appreciate any assistance.

thank you very much.

 

br

ken

4 REPLIES 4

James Chun
Kilo Patron

Hi @kydomingo,

 

I believe the Topics are cached, try logging out and logging in again.

 

Cheers

Mark Roethof
Tera Patron
Tera Patron

Hi there,

 

For every weird thing on the Taxonomy where you would have expect changes immediately, just logout, login. As James Chun mentioned, cache! That's a known thing for Employee Center. Don't let this trick you and waste several hours, you won't be the first 😁

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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thank you very much.  I did try logging off and back in... but still does not see the newly added topic in the mega menu.  If I were to do a "preview template".. it do see  it but can figure out how to force it to show in the mega menu.. 😞

 

kydomingo_0-1714300195814.png

 

 

Thank you.

 

Best regards,

ken

kydomingo
Tera Contributor

Hello.

 

just an update... can't seem to make it work/appear on the "default/OOTB" Employee Central Portal.  Finally tried creating a new Portal with an "EX Theme"... cloned the taxonomy (removed OOTB Technical Services etc) and assigned it the the new Portal and it finally worked.. not sure if there are any hidded configuration if trying to make this appear on the defauly "Employee Central" Portal... 

 

kydomingo_0-1714310105738.png

Thank you.

br

ken