newly created Service Catalog not visible in "Service Catalog" module

[Abhijeet Mane]

I have Created one new Catalog(not catalog item) in sc_catalog.list table named "IST Service Catalog" and then created one category under that catalog and then created one catalog item "test" under that category whenever i click on "try it" button from catalog item form it shows the path and all but from service catelog module from app navigator i am not able to see that "IST Service Catalog" not the category & the catalog item. does anyone knows why is this happening ?"

[suvro]

You have to add that catalog item to a category that is visible in the service catalog or Add that category of the catalog item on that page using + icon on top right

[Yousaf]

Hi Abhijeet,

On catalog item in form layout there are two fields "No search" and "Visible elsewhere" you can bring them up on the form set no searh to false and visible elsewhere to true try one by one and then try searching.


Mark Correct or helpful if it helps.

[Abhijeet Mane]

Not able to find those fields in form layout Yousaf can u pls post a screenshot here for reference

[Allen Andreas]

Hello,

If you're referring to the Service Catalog when you type in left-hand navigation, like as seen within the "Self-Service" section, then you'd have to create this catalog menu item yourself and add it to it. It doesn't automatically show up just because you created a new catalog.

Example: https://docs.servicenow.com/bundle/rome-platform-user-interface/page/product/service-catalog-managem...

Please research further on your end.

Please mark reply as Helpful/Correct, if applicable. Thanks!