Next experience search with more details
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3 weeks ago
Hi Team,
When we search any text from the RITM we get the results as shown below, however the RITM results doesnt show the short description field in the search results, is it possible to add it? If ys, can you please let me know how?
Johnny
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3 weeks ago - last edited 3 weeks ago
Follow these steps to include short description in the RITM results,
1. Go to sc_req_item.LIST and switch to view 'Text_search'
2. Check if it includes 'short description' field. If not, add 'short description' field from personalize list option
3. Save the changes and try the search. Sometimes results might not reflect due to cache, clear the browser history and cache if issue persist and try it.
Thanks,
Bhuvan
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3 weeks ago
this I had tried but didnt seem to work
Johnny
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3 weeks ago
Can you try logging in using Incognito mode in browser and share what is not working ?
I have followed it in PDI and is working fine.
Thanks,
Bhuvan
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3 weeks ago
Hi @JohnnySnow ,
Please follow this thread : Solved: Displaying Fields in Global Search Results - ServiceNow Community
Sandeep Dutta
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