Activity response button, Reply, Reply All and Forward, undefined value
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
02-13-2023 01:11 AM
Hi!
We have a client that has added the Activity response buttons for email, and created Response Templates for each button.
The issue is with the forward one, there is no value in the template, but when clicking the button the To-field gets an undefined value as if it expects the field to have something there. The CC-field has no info in the template, and no undefined is added.
I'm unable to find the code which populates these fields, can anyone assist? Or if there is any way to have a blank To-field when using forward.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-13-2025 11:44 PM
You need to look up the record in Email Client > Email Client Templates > Response Templates Received > Forward and adjust it from there.