Activity response button, Reply, Reply All and Forward, undefined value

Eivind Sandnes
Tera Contributor

Hi!
We have a client that has added the Activity response buttons for email, and created Response Templates for each button. 

The issue is with the forward one, there is no value in the template, but when clicking the button the To-field gets an undefined value as if it expects the field to have something there. The CC-field has no info in the template, and no undefined is added.

I'm unable to find the code which populates these fields, can anyone assist? Or if there is any way to have a blank To-field when using forward.

 

SNAG-0001 13.02.2023 09.47.35.png

1 REPLY 1

deesbe
Tera Contributor

You need to look up the record in Email Client > Email Client Templates > Response Templates Received > Forward and adjust it from there.