No results found upon searching catalog item on portal only able to access through following path

[snehalghuge]

Hello Team,

I have 2 catalog item's which are no showing any results up searching on Myit portal but if i follow the path or put the direct, I could be able to see and topics are also assigned checked the available for criteria user's seems part of it could you please suggest the possible way to find the root cause.

Let me know anything needs to be provided.
Thanks in advance!

[Ankur Bawiskar]

@snehalghuge 

Please avoid showing company information in your screenshots.

Try to blur them before posting on community

Things to check

1) is not working for admins also?

2) add some keywords in the Meta field in record producer

3) ensure "No Search" is unchecked for your item from catalog item list

4) Any user criteria is blocking the record producer?

5) Try to re-index

Catalog Items Not Appearing in Portal Search 

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[snehalghuge]

Can't i remove the screenshots from the post any suggestions please

[Ankur Bawiskar]

@snehalghuge 

I think you can delete the images, but that's fine now

[boteeuwen]

I’d start by checking the Hide on search option on the catalog item. If that is enabled, the item can still be opened directly or through a category, but it will not appear in search results.

If that is already unchecked, I’d check whether MyIT is using AI Search and whether the item is actually included in the indexed Service Catalog content. Since the item works when accessed directly, this sounds more like a search indexing issue than an Available For issue.

It’s also worth running Item Diagnostic (related link on catalog item record) on the catalog item and comparing the results with a similar item that does appear in MyIT search.