Non-admins unable to see dot walked fields in sc_task list view

[LikeARabbit]

I've run in to an odd issue. When I go to the sc_task table I'm able to see the "Item" column without issue, which is dot walked from the RITM (Requested Item.Item). However, when a non-admin views the same list the column is present but refuses to display any values.

What I see:

List View

Personalize List Columns

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What non-admins see:

List view (notice that Item and Created are both empty, both are dot walked columns)

Personalize List Columns

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Non-admins can click into the sc_tasks and click up to the RITM and see all of the fields without issue, this really just seems to affect the list view. Because of that I don't think it's an ACL issue but I'm not sure what else it could be.

Anyone else run into this? Any advice?

[Daniel Billing]

HI

i have the same issue that a certain dot walked field is not showing in one list view.. if i open the record i can view the field... 

found this support doc
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0827368

make sure you check " In ACL there might be a condition been checked for a field which is not available on the list layout"

[Daniel Billing]

So please check conditions on your dot walked field.
lets walk through an example:   incident.caller.manager have a ACL with condition manager.company = getUser.company
if you don't add caller.manager.company in your list layout the ACL will return False

[GodOfWar]

You haven't created an ACL for a specific user for the access for that specific field. You may reconfigure the existing ACL for the READ access.