Non-ITIL user - Grant access to specific Requested Items

[J_ Greene]

We want to give a group of non-ITIL users access to see all of the requested items for a specific Service Catalog Item. I've completed the following:

1. Created Role
2. Created Group
3. Created an ACL
4. Create an Application Menu

Not sure what else I need to do to allow the non-itil user to view the Requested Items

[J_ Greene]

Thanks - However, the result only returns the items that the user submitted and not the items from all requesters.

thoughts?

[Kieran Anson]

There's another ACL in your instance restricting access. You'll need to turn on ACL debugging to see which

[J_ Greene]

Thanks - Looking through it now.

What I notice, for this particular RITM, the ACL didn't fire. As a result, I change the ALC from 'sc_req_item.*' to 'sc_req_item' and it worked.

I am not certain as to why removing the wildcard worked, as I assumed it would be the same as --none--.