Non-standard service request checkbox on incidents

[ThiagoR]

Hi,
I have doubts about Non-standard service request checkbox on incidents tickets. Could you please tell me how can I use this checkbox and give me an example of when use this checkbox?

Thanks in advance

[Maik Skoddow]

"Non-standard service request checkbox on incidents tickets." -> No idea what you are referring to. Please provide more details and screenshots to help us understand you better.

[ThiagoR]

Hi Maik,

Follow screenshot about this concern.

Tks

[Dr Atul G- LNG]

Hi @ThiagoR 

As Maik said it is not OOTB but as name indicate, thsi flag has been used might be to resolve few incident you need to create / auto crate the NON Standard request ( catalog item). Rest try to get some documentation from your team and read about this.

[Maik Skoddow]

Hi @ThiagoR 

this field is not an OOTB field and probably was created due to any requirement. Therefore, I'm afraid your question cannot be answered.