onchange of caller field, auto populating location field with callers location ,even after auto populate location when i try to remove and manuaaly type the same location value it is showing error right below the field "Invalid reference" and the loc...
Hello All,I have added Playbook tab in my workspace on sc_req_item table, i have created playbook wherein trigger condition I mentioned is on create/update of sc_Req_item and item is "ABC". Issue:Primarily i created flows using flow designer to take ...
Is there a way to reset instance all data or remove the demo data from a ServiceNow PDI instance?
I have a requirement to configure Request notification where whom to send condition is as below Requested ForOpened ByWatch ListIf the Request is awaiting approval, then also send to the RITM's Assigned To. If the Assigned To is empty, then send to ...
Hi Guys, I have a request to enable a user to approve Changes. This user only requires to approve the Changes as part of Change Action Board Group process and wont be doing any incident fulfillment. Does this user needs to have a fulfiller License? ...
In Flow Designer, how can I configure a second-level approval that is automatically routed to both the Regional BSC Group Manager and all active members of the BSC group, based on the caller's location?
I have a variable on a catalog item that auto-populates the requester’s manager using a script. If the manager field is empty, the user can manually select a manager. This works fine on the catalog form during submission.However, after the request is...
I have created the report in the pas_widget table , last month it is giving correct answer and in this month it is not working and it is showing error " no data display " i have run jobs for three indicators but still showing no data display and jo...
I am working in domain separated instance.How to configure approvals in single domain on Sc_task table?
I'm excited to share a quick and beginner-friendly PDF on ServiceNow Basics for anyone starting their ServiceNow journey or looking for a refresher. This PDF is based on practical knowledge and experience, crafted to make complex topics easy to under...
I have a requirement to see if we can monitor the Availability of a Service for individual customers. So we might have a Service Offering "Offering X" which has a commitment of 9-5 Mon-Fri. It is used by 2 customers. An outage occurs for the offering...
I have just copied the filter conditions of a Service table in reference qualifier, now i need to include it in script include and then call it in Reference qualifier override, please suggest.What will be possible script include?
I have made an Inbound action on incident table. When I am triggering that Inbound action another incident is created. How to resolve this?
How to include overall query (filter condition) of reference qualifier in script include and then call it in Reference Qualifier override