Not able to enable email sending in personal instance

JPSS
Tera Contributor

‎02-13-2023 06:32 PM - edited ‎02-13-2023 06:46 PM

I am getting the below error and i was not able  to enable email sending

 

JPSS_0-1676341735864.png

 

its showing like "There are no Active SMTP Account defined"

 

 

Can anyone help me

0 Helpfuls
  • 636 Views
3 REPLIES 3

Allen Andreas
Administrator
Administrator

‎02-13-2023 06:40 PM - edited ‎02-13-2023 06:53 PM

Hi,

See my reply below where ServiceNow disabled sending emails from PDIs back last year.


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
0 Helpfuls

JPSS
Tera Contributor
In response to Allen Andreas

‎02-13-2023 06:47 PM

its showing like "There are no Active SMTP Account defined". Could you please help me to how to add an SMTP account.

 

 

0 Helpfuls

Allen Andreas
Administrator
Administrator
In response to JPSS

‎02-13-2023 06:52 PM

Hi,

Oh...that's right. ServiceNow disabled email sending from personal developer instances.

This was made effective back in August 2022: https://developer.servicenow.com/blog.do?p=/post/sending-emails-from-pdis/ 

So you're unable to send emails from PDIs.


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!