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Resolved! Synchronize prod to dev and QA

Hello I have a requirement where we need to sync our Prod to dev and QA every alternate days . We dont want to perform   manual XML import or transform mapand integrating ?may be but too much time consuming. did some one encountered these kind of req...

RudhraKAM by Tera Guru
  • 1719 Views
  • 4 replies
  • 3 helpfuls

Resolved! Count number of options selected in List collector in Service portal

Hello dear experts,I want to display a short description field if there are more than 3 options selected in the right bucket of the list collector, but my code isn't working in the service portal. Its probably because the gel function doesn't work fo...

jaisonjoy by Giga Contributor
  • 4046 Views
  • 6 replies
  • 2 helpfuls

Multiple SLA's attached to a contract - how does it calculate

Hi,I'm tasked with setting up SLAs in our environment of servicenow.   We are a MSP so have a number of different clients who span globally and with varying SLAsThe plan is to associate SLAs with service contracts.   The Service contract will be sele...

shonamac by Kilo Expert
  • 2595 Views
  • 4 replies
  • 0 helpfuls

Resolved! Contextual search - can I get it to ignore language?

Hi, Working on an instance with Istanbul, Contextual Search used for Incident deflection both in Service Portal for End users and Incident form for Itil users. We don't have a fully translated instance, only partially translated most of the Service P...

Resolved! debugging security constraint errors

when user is viewing a list of incidents (or tasks) they will get a message "Some rows removed from this list by Security constraints"  What does this mean and how can I figure out what it causing it?  We get it on various screens and chalk it up t...

jackiemcnabb by Giga Contributor
  • 3210 Views
  • 6 replies
  • 2 helpfuls

Linking Incidents to Changes

In our instance which I am sure is pretty much out of the box for Change, there is a section at the bottom which links Problems to Changes or would list the problem that the change was created from. How can I recreate that section for Incident so tha...

by  
  • 12788 Views
  • 17 replies
  • 2 helpfuls

Pre Approval Request for change

Hello ppl , I have a requirement to create a change template scenario is, we have a change process for repeated changes which will be going to managers approval and so on.As some of these changes would be frequent changes we are creating a RITM where...

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RudhraKAM by Tera Guru
  • 2173 Views
  • 2 replies
  • 0 helpfuls

Vendor access and licenses

I am looking at customizing a manufacturing incident module so vendors can log in and review their incident and comment directly into the incident.   I do not want to use a ton of licenses, is there a way to allow vendor access without using a licens...

sbolton by Mega Expert
  • 1329 Views
  • 2 replies
  • 1 helpfuls

Resolved! trigger a UI Policy with an autopopulated field

hey there and thanks in advance.I have a record producer that I'm creating.   I have a "Name" field that autopopulates with the users ID when they enter for the form.   To do this I've created a variable on the record producer called "Name" and set t...

SLA 75% milestone notification not triggering

Hi Team,I am creating Incident SLA were attaching whenever SLA reaches 50%,75%,90% milestone notification want to trigger respective groups. We set the workflow notification. Right now my issue is SLA reaches 50% notification will triggering but 75% ...

panduranga1 by Tera Contributor
  • 2740 Views
  • 14 replies
  • 0 helpfuls

IT infrastructures service requests - ideas list

HelloAs part of planning to start use service requests inside the IT infrastructure department, i have been asked to make a list of the request types that are being used in   other organizations. the current situation is that the request are not mana...

avishni by Kilo Explorer
  • 2419 Views
  • 3 replies
  • 1 helpfuls

Ad-hoc discovery on a single IP address

Hello, the question I have is: Can you run ad-hoc discovery (or 'discover now' option) on a single IP address? Does the IP address to be scanned need to be included in a previously defined range of IPs?Example: You create a new VM whose IP is OUTSIDE...

maldo by Kilo Explorer
  • 1854 Views
  • 1 replies
  • 0 helpfuls

compare array value with hardcoded string

Below is the code getting values from catalog item variable and converting it to array.variable type is list collector having values for Role.I need to add something to description at the end for a particular Role, but unable to find way to do it.var...

avanis by Kilo Contributor
  • 1910 Views
  • 7 replies
  • 2 helpfuls