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Onchange client scipt how to abort form submission

I have a due date field In my problem form.I wish to validate the due date on my form and show an field error message ( which I wrote in on change client script) . and my user should not be allowed to submit the form. What would be the peiece of the ...

sujannag by Giga Contributor
  • 3203 Views
  • 5 replies
  • 0 helpfuls

Resolved! What is the difference between "Hardware Model" & "Product Model"?

Can anyone tell me the intended use of each? When I look in the product documentation for Product Model it says "Create a record for a type of product that your company sells and supports." When I look at the documentation for Hardware Model it says ...

Vance1 by Kilo Expert
  • 12308 Views
  • 3 replies
  • 4 helpfuls

Resolved! Setting default value of catalog item variable to users country

Hello.I have a variable in my catalog item called primary_spending_location.I want this variable to default to the submitter country of record.I used the "Default Value" field on the variable and set to javascript:gs.getUser().getCountry();This does ...

kevinray by Giga Expert
  • 5233 Views
  • 4 replies
  • 0 helpfuls

background script for changing state

hi allcan you advice how can I change the state from backend.I want to change it from work in progress to complete.RegardsNikita Khavnekar

Nikita35 by Kilo Guru
  • 14947 Views
  • 5 replies
  • 2 helpfuls

Resolved! REST API using OAuth Authenication with Single Sign-On (SSO)

I am trying to create an incident in ServiceNow from a SharePoint 2013 workflow using OAuth to get the access token for creating the item via REST. I have followed the wiki procedures for setting up OAuth, OAuth with REST, and the OAuth plugin is act...

billytedder by Giga Contributor
  • 7031 Views
  • 4 replies
  • 1 helpfuls

Resolved! Create an embedded list

I'm having trouble creating an embedded list.   I was following the instructions (from 2013 on wiki) of creating a related list.   That didn't work.   I found an embedded list that I could work with - but I can't find where to access it to see how it...

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add field to database view

Hi AllHow can I Add Incident "Subcategory" field to the DB view "Task_Outage_And_Alert.Task_Outage_And_Alert IS database view having 5 tables- task, incident, problem, cmdb_ci_outage, incident_alert.Please advise.RegardsNikita Khavnekar

Nikita35 by Kilo Guru
  • 2079 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add metrics to related task list

I recently added incident tasks as a related list for incidents to allow the assignment of work for other groups to assist the primary group with resolving the incident.on the master incident record I'm able to track metrics using the related list. H...

debmcdaniel by Giga Contributor
  • 2061 Views
  • 3 replies
  • 1 helpfuls

Creating a filter for 'Edit Members' page.

Hello,I had a requirement — to create a customized filter in the 'Add / Remove multiple' button which will show in the slushbuckets only the users, associated to the country of the currently logged in user. I managed to achieve this by overriding the...

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Resolved! SLA Notifications to different groups based on the SLA %

Hi,I am trying to send email notifications to different groups based on the SLA %.- At 50% - send email to assigned to & Group A- At 75% - send email to assigned to, Group A, & Group B- At 100% - send email to assigned to, Group A, Group B, & Group C...

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jmoore by Mega Expert
  • 1868 Views
  • 4 replies
  • 0 helpfuls

Self Service View for Incident

For users,   if they go to Self-Service->Incidents->New the page displayed is the same as if they go to Service Catalog->Create a New Incident.For ITIL users, if they go to Self-Service->Incidents->New the are sent to a different page than if they go...

kferraro by Tera Contributor
  • 5632 Views
  • 4 replies
  • 2 helpfuls

Resolved! Inbound email actions do not generate notification email

Hi all,I've got an issue that concerns how inbound email actions interact with the incident table and when email notifications are sent.In our existing environment we have a notification that is sent when a record is inserted into the incident table ...

eschultz by Kilo Contributor
  • 1651 Views
  • 4 replies
  • 2 helpfuls

Resolved! how can i set a value in a text field in ui page

i have created a ui page which does a glide record query and returns value. i need to set these values in a text field. i am doing a glide ajax query to return value in client script. this is the html part<td><input id="fname" name="fname" type="text...

ArunKRam by Giga Expert
  • 4703 Views
  • 4 replies
  • 1 helpfuls