What is the 'glide.installation.production' property for?
This property evaluates as true on any instance I run it on across multiple accounts.Is it used for anything? Is it supposed to be manually set?
Forum Posts
Resolved! SLAs and Reporting
Hello Community, Was wondering if those who are familiar with SLA's and reporting on them could help me out. Our NOC uses SLA's to see how long it takes between when an Incident comes in, and when it gets assigned to one of our guys. The amount of ...
Resolved! Building UI page including JQuery
I am trying to impliment JQuery inside a UI page below are the components of the UI page (I am following this walk through)http://constantinekrick.com/?p=290 I keep receiving an error when i place the code inside the HTML block. This is my first U...
Add information box to form
Can I add UI macros to a form that is not a record producer? In the record producer there is an option to add UI macros but I do not see them on the actual form. I am trying to add an information area to a label. The available options that i kn...
Resolved! Adding an "Apply Template" Button
Hi everyone, As a part of an update, we looking to add an "Apply Template" button to our Incident form. We want it to work exactly like our context menu but wanted more visibility. The problem is that I can't seem to track down where the "Apply ...
Resolved! Move update changes to a different domain
I goofed and made changes in a subdomain instead of applying the changes to a higher one in our domain separated instance. I need to apply the changes across multiple domains. Can I easily move this to the higher level domain easily or have the chang...
Resolved! Do Record Producers Create Records as an Admin?
I am troubleshooting an issue with an ACL that restricts "read" access a field called "Default assignment group" on cmn_location to the roles user_admin and admin. There is a client script on incident that sets assignment_group to Location.Default As...
Has anyone been able to successfully create task from the incident form? I would greatly appreciate any assistance on how to accomplish this.
We are currently using the 'create a problem', 'create a defect' etc... from the incident form but I don't see where there is an UI action for 'create a task'.
extract text from HTML field
Hi, I have a custom HTML field in a table. In business rule I want to extract a plain text from that field. In client script I used below code and it is working. But in business rule it is not working. Let me know what I need to do in Business Rule...
Resolved! Read ACL on Incident - Troubleshooting
Creating a pretty standard READ ACL on the Incident table. The requirement is to allow users in the same department the ability to read other user's incidents. Type: RecordOperation: readName: Incident ourUser = gs.getUser();department = ourUser.ge...
Resolved! Radio Button - Survey Question
Hello Team, Can anyone please let me know whether it is possible to include the wordings instead of numbers in Radio Button (Variable Type) in Surveys?
Rollback Changing Approval Number to 'GAPRV'
In our change request workflow we have multiple approvers and when a approver rejects a change, the workflow has a rollback activity and resets the approvals. However, after the requestor resubmits the request I noticed that the approval tasks no lon...
Patches, Hot Fixes, and Upgrades
What is the best practice for applying patches, hot fixes and upgrades. Are there people that never upgrade or on the other extreme does any one apply ever hot fix the second it comes out. I asume that neither of thoes are true, but I am looking to k...
how to create dynamic encoded query
Hi , Goal: to calculate incident opened in each month until the current monthQuestion: Can i use a dynamic placeholder( date ) in gs.dateGenerate() method. Details: I am trying to use gs.dateGenerate(placeholder for a date value) by supplying the...
How to Make Catalog Item Variable Field Visible Only to Selected Users?
Hello, Does anyone know how to restrict the visibility to only selected users (or a group) for a Service Catalog item variable field? My catalog item contains 2 variables: 1 that asks a question and a second that I'd like to use to store the XML ...
