Not able to relate the change request to related list in Problem

[kulkarnivivekn]

Hi,

In Problem,i have created the one reference field for change request based on if change required is YES and Problem state is resolved then the attached

change should display in related list->change request tab.

I have written below business rule but its not pushing to the change request in related field.

(function executeRule(current, previous /*null when async*/) {

  // Add your code here

    var rec = new GlideRecord('change_request');

    rec.initialize();

    rec.change_request = current.rfc;

    rec.task = current.sys_id;

    rec.insert();

})(current, previous);

Please help me to do this.

[kulkarnivivekn]

Hi,

Still its not pushing change to related list.

[Chuck Tomasi · Accepted solution]

It worked for me. Please check your work closely to my notes.

I added this Change Request -> Parent list on my related lists.

And here's the complete business rule used to trigger the script:

If that doesn't work, check your permissions closely to make sure the tester has create and write permission on the change_request table.

[kulkarnivivekn]

Thank you so much now i am able to push change to related list.

Now i have one more query :

Problem state is 'resolved' and change required is 'yes' based on this condition only

Related list-->change request(Change request->Parent) should visible to user and Edit and New button should Omit.

Please help me to achieve this.

Please help me

[Chuck Tomasi]

If you want to make the visibility of the related list condition (show sometimes and hide others) use a client script using the method g_form.showRelatedList() and g_form.hideRelatedList().

Docs: Client Scripts

Docs: GlideForm

Client Script Best Practices - ServiceNow Wiki      

To hide the New and Edit button, use the Configure> List Control option and check those boxes.

Configure list controls

[kulkarnivivekn]

Thank you so much its working fine for me.

If we add a new button "Download" that if selected it will download the Document from ServiceNow

above is the one more requirement if possible please help to achieve,