I have a catalog task with a UI policy, if Other is selected in the list collector a text box appears. If someone then choose a different request type that does not have the list collector the text box still appears. For a drop down I can run the...
Hi,I'm trying to re-created/get something similar to the below graph that I used to create before moving to ServiceNowI've been playing with the reporting on ServiceNow and I've been able to produce everything I've wanted except a graph similar to th...
Hi,Is it possible to have a Filter List "sorted" by a field?I have looked around and can't find the answer to this. But we would like to have these sorted somehow.Thanks,Riaz
Does anyone know why ServiceNow has never included a hostname field for the Network Gear CI classes? I know it's easy enough to add a short string field, but it just seems odd it isn't already there.
How do I set the priority in a new incident created from an inbound email?I've tried adding the line:Priority: 1to the body of the email, expecting it to change the priority to "1 - Critical", but it just ignores it (always set to "5 - Planning").I'm...
Hi,I wonder which is the best way to implement a basic ticket flow for Customer Support Requests.Our company started with SNOW from the inside out, we use it mainly for Incident/Problem and Change for the production environments we support for our cu...
On a customer's instance using the condition builder on Task table, I cannot dot-walk to related fields on extended tables. See screenshot below, basically I can't see the "Change Task(+)" "Change Request(+)" that appear in the red box in my screen...
Most of the time we import our data without an issue. Sometime there is a duplicate key issue. We have set the import to "ignore" so the import completes. This then rely on me to check the log files.... How can I detect an error during a transform a...
I'm not able to add a profile picture for my community account. I thought it was a browser issue but have already tried it with 4 browsers without success (IE, Chrome, Firefox and Safari). When I click the link on the picture then nothing happens an...
Hello! I am trying to write a script to populate the assignment group when the assigned to field has a name in it. For example, Jane Smith belongs to group Infrastructure. I assign an incident to Jane Smith and the assignment group changes from empt...
Im trying to find some information on how this is done. We are currently using Data Protection Advisor with HPSM and are going to convert to SN. is the a proc, script or any information on how this is done? Thanks
I have a question concerning the Best Practices to adopt when we are starting to get some requirements around classifying assets on a 2nd level. (Under model categories)...For example, we have communication devices like Polycom or Desk Phone that we ...
Hello,I am creating a catalog item for the first time. Typically I create applications using custom task tables only so the Catalog Item structure (SC_REQ_ITEM and SC_REQUEST) tables are a bit of a new concept. (I do not really see why all catalog it...
Hello All,Can you please provide the details on my doubt on below:In Self-Service Software Deployment - ServiceNow and System Center solution you given approach we need to use three applications/tools (Service-Now, Microsoft Orchestration & SCCM). He...
Some users in the ServiceNow instance can see their Notification Preferences under the related links of their profiles but some of the users are not able to see it. What could be the exact cause of this, will anyone explain this for me?
