Out of the box, the Product Model record has four values in the "Acquisition method" field (Both, Buy, Lease, Purchase). We are thinking of adding custom values to this field and setting some specific to our needs custom business rules. Does anyone k...
Hi. "Assigned to" field is gray out in create incident form. It's only admin role who have access to change the field. How can i change the role so service desk users with itil role can change the assigned to field?
How to get the value of a field on a current record using the 'current' keyword if the field name is a variable? Ex: current.u_description returns the description of the current record, say from a Change Request. but what if 'u_description' is a vari...
I have created the view which seems to be working OKu_change_request_approvalschange_request as chg, sysapproval_approver as ar, where chg_sys_id = ar_sysapproval (against the ar table)I have started building out the table view fields for eachas (thi...
Hi,We have a policy with our customers that after a period of time with no response to their incident we will also close the incident and I'm trying to determine how we can implement this feature in servicenow.Can I do everything through an email not...
I am using an onChange() Client Script to round the entry of a field to the next highest, even, hundredth based upon entry of data into the field. I am running into a stack overflow message,onChange script error: RangeError: Maximum call stack size e...
Good day all,this is going to be a really silly question but I must be missing something very basic.I have a customer submitting Incident Requests into my Service Now instance. Their short description comes in as a 4 digit number.In order for my cust...
I created one customized table (u_business_module) based on user's requirement, but late a user want to change table name to u_app_module. I navigated to Tables--> find table, and I can change Table Label name, but not Table name u_business_module....
We want to hide the UPDATE and SAVE UI Action form button on the approval formI added the approval view with EXCLUDE for the save button but that didnt work, when i set it to INCLUDE it hides it for all tables. its doing the opposite that it should o...
Hi,Was wondering if anyone had a good idea where iPad's and Tablets should/could fit in Model categories. Is it a phone or a computer or something else.Hope some of you can have had to make the same decission and dont mind sharing what you choose to ...
Hi there,Our agency is working with a demo instance and we haven't received any training but I've been able to script a few simple things already such as readability, some values based on conditions, etc...; however, i am having a bit of a conundrum ...
If a user is member of more than one assignment group, how can we make one assignment group as his default assignment group?I have Service Desk Analysts who are a member of 2 assignment groups - Group A and Group BThe Default assignment group for all...
I am looking for tips on how to report on change requests that moved from "Review" to the first "Approval Pending" state. We track changes that are in Approval Pending by the first business day of the month for our monthly releases. We want repor...
I'm trying to get a client script working on a Service Catalog form that will set the value of a Select Box variable. This is an onChange script based on another variable on the form.Now I can get this to work if the value of the select box option is...
Open Incident Right click on top click export to pdf Work notes are not part of pdf document
