Not able to relate the change request to related list in Problem

[kulkarnivivekn]

Hi,

In Problem,i have created the one reference field for change request based on if change required is YES and Problem state is resolved then the attached

change should display in related list->change request tab.

I have written below business rule but its not pushing to the change request in related field.

(function executeRule(current, previous /*null when async*/) {

  // Add your code here

    var rec = new GlideRecord('change_request');

    rec.initialize();

    rec.change_request = current.rfc;

    rec.task = current.sys_id;

    rec.insert();

})(current, previous);

Please help me to do this.

[Chuck Tomasi]

For maximum effectiveness and best community etiquette, please mark one of my responses above as correct so that others with the same question in the future can find it quickly and that it gets removed from the Unanswered list.

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Thank you

[Chris Smith6]

This worked perfectly for me.  I'd mark it as answered if I could.  Thanks. 

[r_t_bryan]

Hi Chuck,

Seems like a slick solution; I have a similar requirement, whereby I am providing users the ability to create a change request from a problem via a UI Action. However the Change Request related list mentioned by Vivekanand does not auto populate with the change. To my understanding I need to set change.parent to the sys_id of the problem I am relating the change to. But my UI action isn't functioning as I want, and updating the related list. Do I need a separate BR like Vivekanand or can I do it in the UI action script?

Thanks in Advance,

Robert

[Chuck Tomasi]

Hi Robert,

Is the change request getting created and just not linked?

Also, check line 13. I think it should be:

current.rfc = changeRequest.getUniqueValue();

[zia]

@Chuck Tomasi Thankyou so much for your reply Chuck. It was extremely helpful for me.