Not able to see "Knowledge" check box on Incident form

[VanamaA]

Hi Team,

I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading.

Can I get any help to fix this.

Thanks,

Akhil

[NatsukiO]

@VanamaA 

Hello.
I have same issu.
Has this case been resolved?

[NatsukiO]

@Aditya_hublikar 
@SohamTipnis 

Hi,
I saw KB1437037, but I don't have com.snc.incident.knowledge installed.
Also, even if the status is closed, the knowledge checkbox does not appear.

If anyone has solved it please let me know.

[SohamTipnis]

Hi @NatsukiO,

Let me check and get back to you!!!

[Dr Atul G- LNG]

You need to install plugin for this