Notes, Related Records, Resolution Information etc. form sections on incident form not visible

[Himanshu Raj]

Hi,

User is having 'itil' role but still he can't see Notes, Related Records, Resolution Information etc. form sections in incident form. 

Can anyone guide me what can be reason behind this.

This is the screenshot, how it is shown for other users.

This is the screenshot, how it is shown for the impacted user. - Form sections are not displayed.

[Alp Utku · Accepted solution]

Please make sure that user is having "Default View" while displaying the Incident form.

[sushantmalsure · Accepted solution]

This might be because of the view of the form selected by user.

Try changing the view to default after you impersonate the user:

click on number shown on top and change the view to default

eg:

[Himanshu Raj · Accepted solution]

Thanks @sushantmalsure @Alp Utku @Community Alums Thanks for your support. The issue was with the view for user.