Notification not sending from an event trigger

[Kris Jensen]

I'm at a loss.  I have created a Business Rule - Event trigger - Notification to occur when the Change moves from the Implement state to Review state.  No matter what I do, the actual email is never sent, not even created.  The business rule runs correctly, the event triggers correctly, the notification record is entered but nothing happens.  I know  the values are available, but I just can't figure out why it's not sending the email.

HELP!!!!!!

In the business rule I've tried the "current record" and the "Sys Approval Group record."

Here is the event record -

Here is the notification record -

Email template -

Log shows notification record is being entered, but no email is actually sent

[Kris Jensen]

I've done that twice. Continues to happen, just at the new higher number.  The default value is still out of the box.

[RaghavSh]

Are you in dev / QA environment.

This type of error occurs when there is a collision b/w the watermark number in "sys_watermark" table. Which means the system tries to generate the watermark which already exists in "sys_watermark" table.

There is a way to fix this.

1. Go to number maintenance and search for "sys_watermark" and set the counter to some higher number which does not exist in sys_watermark table. After that this error will not occur and email should go.

[Kris Jensen]

I've done that twice.  Continues to happen, just at the new higher number.

[Kris Jensen]

Hi.  Same result.  It gets to the Notification Record, but it never creates an email.

[newhand]

HI,

Maybe simply  the email send/receive ability is disabled .

Please check the system properties first.

https://docs.servicenow.com/bundle/tokyo-governance-risk-compliance/page/product/grc-vendor-risk-imp...