Notification not sending from an event trigger

[Kris Jensen]

I'm at a loss.  I have created a Business Rule - Event trigger - Notification to occur when the Change moves from the Implement state to Review state.  No matter what I do, the actual email is never sent, not even created.  The business rule runs correctly, the event triggers correctly, the notification record is entered but nothing happens.  I know  the values are available, but I just can't figure out why it's not sending the email.

HELP!!!!!!

In the business rule I've tried the "current record" and the "Sys Approval Group record."

Here is the event record -

Here is the notification record -

Email template -

Log shows notification record is being entered, but no email is actually sent

[Kris Jensen]

Yes, the properties are on.  Other notifications trigger with no issues.

[RaghavSh]

@Kris Jensen when you say notifications gets created? Do you see an entry in email logs table?

[Kris Jensen]

No.  That's the thing.  It gets to the event, which then triggers the notification (I have a log message it generates as well), but it never populates the actual email or sends the email.  The log message works.

ServiceNow recommended a template

Template -

Who should get it -

[ersureshbe]

Hi, I can see you have configured the event with notification and recipient. I doubt in your business rule. Can you comment all line and keep only line 13 and configure simple when to run condition and check the notification. I doubt the error is present in your business rule code. 

[Kris Jensen]

OK.  I'll try that.