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Notification not sending from an event trigger

Kris Jensen
Tera Guru

I'm at a loss.  I have created a Business Rule - Event trigger - Notification to occur when the Change moves from the Implement state to Review state.  No matter what I do, the actual email is never sent, not even created.  The business rule runs correctly, the event triggers correctly, the notification record is entered but nothing happens.  I know  the values are available, but I just can't figure out why it's not sending the email.

 

HELP!!!!!!

 

In the business rule I've tried the "current record" and the "Sys Approval Group record."

KrisJensen_0-1669305618895.png

Here is the event record -

KrisJensen_1-1669306947607.png

Here is the notification record -

KrisJensen_2-1669307260039.pngKrisJensen_3-1669307286417.png

 

KrisJensen_4-1669307303982.png

 

Email template -

KrisJensen_5-1669307341048.png

Log shows notification record is being entered, but no email is actually sent

KrisJensen_6-1669307471531.png

 

16 REPLIES 16

Hi @ersureshbe.  That didn't work.

Kris Jensen
Tera Guru

We got this working without a business rule.  Just a regular notification.