Notification not sending from an event trigger

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11-24-2022 08:34 AM
I'm at a loss. I have created a Business Rule - Event trigger - Notification to occur when the Change moves from the Implement state to Review state. No matter what I do, the actual email is never sent, not even created. The business rule runs correctly, the event triggers correctly, the notification record is entered but nothing happens. I know the values are available, but I just can't figure out why it's not sending the email.
HELP!!!!!!
In the business rule I've tried the "current record" and the "Sys Approval Group record."
Here is the event record -
Here is the notification record -
Email template -
Log shows notification record is being entered, but no email is actually sent

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11-28-2022 01:12 PM
Hi @ersureshbe. That didn't work.

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06-06-2024 11:48 AM
We got this working without a business rule. Just a regular notification.