Notification on 75 % of the Due Date is completed

JPSS · ‎11-23-2023

In the catalot task form we have the due date field.

Notification should be triggered when 75% of the due date is completed.

How we can achive this.

Tai Vu · ‎11-23-2023

Is there any SLAs/OLAs which are defined for your Catalog Tasks?

If not, let's define an SLA with type Breach on Due Date, using Default SLA Flow. That OOTB flow will handle the rest.

Cheers,

Tai Vu

Amit Gujarathi · ‎11-23-2023

Hi @JPSS ,
I trust you are doing great.

This can be simple achieved by workflow or flow designer.
Create a wf/flow add add a timer or wait for condition to stop till the due date arrives and then you can add flow action or run script

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Amit Gujrathi

Dr Atul G- LNG · ‎11-24-2023

Hi @JPSS

Greetings!!

Hope doing well.

It is available OOTB only.

https://INSTANCENAME.service-now.com/$flow-designer.do?sysparm_nostack=true#/flow-designer/828f26797...

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