Notification / Report to show when an incident hasn't been updated for a few days

[ashep99]

Hi,

I am looking for a way to produce a report or email to show agents when an incidents hasn't been updated or a few days?

[Kalaiarasan Pus]

Haven't you seen this ?

Set an inactivity monitor

[Chuck Tomasi · Accepted solution]

Hi Andrew,

You can use the Updated by date/time along with Active to give you a report like that.

Example

[ashep99]

I'm an idiot, I just didn't see that Updated option!!!!! Thankyou

[Chuck Tomasi]

FWIW, all records have the following fields

• Updated (sys_updated_on)
• Updated by (sys_updated_by)
• Modified (sys_mod_count)
• SysID (sys_id)
• Created (sys_created_on)
• Created by (sys_created_by)