Hello Everyone,Requirement: if condition is matched then task 1 should be generate and after 24 Hrs of time task2 should be generate no matter task1 is closed or not. For this in workflow i am using timer activity. Task1 is creating it waiting for ti...
Hello all,I am trying to add "change request " to the list of options. I can't find the option:
Hi everyone,I have one requirement where if the worknotes contains "confidential" then that assigned to person alone should able to see that comment not everyone, please help me to resolve it
Hi , We have requirement to modify the existing knowledge approval workflow.requirements is, when knowledge is in review we have to send initial approvals to the groups which has been specially for current knowledge base on knowledge form. we have ar...
I am trying to add a "Flag article" button that is opened from the "related search results" in Incident. What is the preferred way to do this.In the attached images, I would like to add "Flag article" button next to "This helped" button.Please let me...
Hi,I have created email notification with HTML. When user is replying the email the comments are getting updated in the ticket and LOGO is also attached to the ticket as a attachment. How to remove those LOGO when user is replying the email.
Hello all, I have a user asking that the wording be updated to say something more of the lines of: "Recertification of template" instead of "approval for task" in the work notes. These logs are being added by the 'Ask For Approval' action in Fl...
Good afternoon. How to add the below if action from SubFlow "subflow2" in Flow Actions "act1"? I want that action to be in act1, instead of subflow2, as I want to use message pill, after the Output has come. Below is the screenshot for act1 Action
Hi team , I recently created CI below however i am trying to search in configuration item field , its not showing how do i fix ?
Could someone please let me understand the relation between description field on Vulnerable item (sn_vul_vulnerable_item) table and proof field on Vulnerable Item Detection (sn_vul_detection). Are these two fields are interlinked? If yes, then what m...
Hi All, I want to reload/ refresh catalog item form on sp when a field value changes from yes to no.TIA!!
Hi, I see some records are created in Record History (sys_history_set) table and some in sys_audit table. How do i create records in sys_history_set table?Can anyone explain how are Record History (sys_history_set) table sys_audit table different? Th...
I have a requirement where i want to show instructions with some link on catalog item based on choice selected in previous variable in catalog item. i have created a variable with type = custom and created UI macro and UI policy show the variable but...
Hi All,I have cloned "Buy Item" Scripted API to allow unauthenticated users to submit a specific catalog. The Request is generated successfully, but the variable values are blank. Do we need to clone any other API for public variables to be copied to...
Check if the user's country is UK if reason = Retirement make option 1 and option 2 mandatory hide option 3. or reason = leave make option 2 and option 3 mandatory hide option 1
