Hi Community, Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not ...
When we are ordering a catalog item, i need a summary of all the variables to be posted as work notes. We have something called approval summarizer which gives a summary of variables in the approval record. I want a similar implementation in RITM wo...
Hi everyone, Can someone please help me with where the issue is while parsing the variable data? we need to show data in variableCreated a script include from which to get third-party data and show it in the catalog variable. {"result":{"catalog_item...
I can't be ale to checkout my workflow. It is showing published but not triggering when conditions met. Please help me with this issue.
Hi Community, I want to add a new state on a catalog task for example "closed by automation" that when selected will make the catalog task inactive and the RITM and REQ also with the same state. I've tried doing this with a business rule which in tu...
Hi Team, How to write catalog client script to give email validation as it can accept only abc.ab@(companyname).com users only. Need to valid it for 2 email domains. Abc.ab @(companyname1).com Field is a single line text field(email Id). ...
Hi Recently, we came across one issue where user is not able to see any records on the report which is added on the dashboard. I have seen 'exception is exception required' condition on the report but not sure how it sets to that value when task_sl...
Hello All,We have a requirement to integrate Workday Learning with ServiceNow. The key requirement is that when users search for Workday Learning courses in Employee Center, the relevant courses should appear in the search results and navigate direct...
Anyone know how to hide a UI Action if any fields on a form have been edited but not yet saved? If I have to, I will just use the OnChange Client Script, but I would have to get approvals to go that route.
My Requirement is Normal - Minor (as below) = 1 working day if i select the 2 days , i want the error message, but this code not working. var updated_date, planned_date, days; updated_date = new GlideDateTime(current.sys_updated_on); ...
I understand that ServiceNow has the capability to integrate with external systems for knowledge search. [Link] Would someone help me how ServiceNow responds, when the articles are stored in documents within an external system like SharePoint. Does S...
The Re-Assess button is an OOB UI Action on the PTask. I want to restrict the access and visibility for ITIL users. Tried the condition in the UI action but did not work. I am trying to have the access only for the Assigned group members and assigned...
i try to add the one Approval step in OOB normal change work flow , but it was not trigger , how to solve this ? kindly help to me regarding this.
Hello Community,I have one requirement in which, I need to write scheduled job to export the data in excel format from incident table in which only close incident need to be exported and store into custom table (file attachment ) field .
I want to show help text to short_desription field in service opetation workspace.I configured lable and given hint text but it is affecting only to platform view.I want this feature in service opetation workspace also*Please suggest me the way to do...
| User | Count |
|---|---|
| 45 | |
| 29 | |
| 14 | |
| 10 | |
| 8 |
