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Resolved! CSA Expired

Hi Guys, My Certified System Administrator (CSA) got expired on 13th Feb, 2024. Somehow I missed to take the Delta Exam. Could you tell me that can I get a free voucher to retake the CSA exam or any other way to get the certificate without cost. Than...

SaiVasanth by Tera Guru
  • 2292 Views
  • 10 replies
  • 8 helpfuls

Resolved! Portal Header menu colour changes

@jaheerhattiwale  Hi Jaheer,Good Morning Need help for the below.I want to change the colour of the header menu background (PFA) and whenever user hover to any menu items like for example "catalog" it will show colour that one also need to change. wh...

Target date is not auto populated in problem record

We want to update the target date field in the problem record automatically. It will update after 21 days of the opened date. This field should be read only. We tried through one onload script and script include. It is working. But when we implement ...

Fetch details from incident form inside UI action URL

HiI have a requirement where I have to create a UI action Button on Incident form , and intern create a Custom URL where all the Incident values will be passed inside it as query parameters onClicking of that UI Action Button.How can I create such a ...

Remove CI Relationships

My goal is to be able to "retire or decommission" a CI. Using the Server Class, I will use a Windows Server as an example. In our environment, we can retire a server running Windows, then bring it back online as a Linux machine. For reporting purpose...

Field is not editable in list view

Dear Community members, Good Day! Hope you are doing well. Could someone please help me with an issue where a field of choice type is not editable in list view for ITIL users. However field is editable on the form view.  I have checked below in order...

_naveen by Kilo Contributor
  • 9108 Views
  • 6 replies
  • 3 helpfuls

Resolved! How to add survey link in notification servicenow

HI Team,Am trying to send a survey via notification.Survey is created when the state is moved to resolved.the assessment instance for the respective survey is also getting created. But when am trying to get the link for survey via the email script, i...

Roshini by Giga Guru
  • 733 Views
  • 2 replies
  • 0 helpfuls

Calculate problem task duration

I am using below business rule script to calculate the problem task duration. It is working fine in my PDI but it is not working in Customer Instances.Any suggestions would be very helpful.Thanks in Advance.//Script(function executeRule(current, prev...

chetanpanch by Tera Contributor
  • 340 Views
  • 4 replies
  • 0 helpfuls