notification

[sriramsin]

Hi Guys 
I have created a record producer for my custom table, for that i have created a notification with a button like accept , if the any user of the assignment group clicks accept , it change assigned to field with the logged in user. 
For that i have tried with email script + UI action , But I don't know why it won't work . 

Help me learn about it .

Thanks in advance 
Sri .

[Ankur Bawiskar]

@sriramsin 

share what you created and what's not working.

what debugging did you do?

[yashkamde]

Hello @sriramsin ,

This can be done using Scripted Rest API + Button URI (in email) because UI Action will not be triggered from the Email..

First of all In Email add Button :

<a href="${URI_REF}api/x_assignment_api/accept?sys_id=${sys_id}" > Accept </a>

Scripted Rest API : 

(function process(request, response) {
    var recordId = request.queryParams.sys_id;
    var tableName = "<table_name>";

    var gr = new GlideRecord(tableName);
    if (gr.get(recordId)) {
        gr.assigned_to = gs.getUserID();
        gr.update();

        response.setStatus(200);
        response.setBody({
            message: "Record accepted",
        });
    } else {
        response.setStatus(404);
        response.setBody({error: "Record not found"});
    }
})(request, response);

If my response helped mark as helpful and accept the solution.

[Aditya_hublikar]

Hello @sriramsin ,

Earlier I work on same kind of scenario in which by  email notification button i need to update ritm record .

You just need to create one scripted rest api through which you can able to update that record .

You need to pass sys_id of that record with its corresponding table name for scripted rest api parameter.

You can refer this  : https://www.servicenow.com/community/now-assist-for-creator-forum/email-notification-on-click-of-but...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Aditya_hublikar]

Hello @sriramsin ,

I hope you are doing well. Does my response helps you ?

If my response helps you then mark it as helpful and accept as solution.

Regards,
Aditya