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Notifications issue

SameeraD
Tera Contributor

3 weeks ago

Hi,

 

I’m facing an issue where a specific user is receiving emails for updates in the Incident and Change modules, but not for the Demand module. I reproduced the issue in UAT, and emails were sent successfully there. Other users are receiving emails from the Demand module without any issues — it’s only this user who is affected.

 

Please help me with this .

 

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SVimes
Kilo Sage

3 weeks ago

Have you looked at the configuration of the notifications and confirmed the user meets all criteria to receive the notification? Does the user have the notification disabled at all?

Sable Vimes - CSA
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SameeraD
Tera Contributor
In response to SVimes

3 weeks ago

Hi 

 

Yes user meets the criteria and notifications were enabled 

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