OLA BREACH issue

Debasis Pati
Tera Guru

yesterday

I have created one ola on sc_task table and the duration type on the ola is breach on due date.

also i have used the 8-6 weekdays excluding holidays in the schedule.

now i have created one sc task and it qualified ola conditions and it got attached to the ticket but the task is already breached. where as the sc tasks's due date is "2026-01-07 22:42:16" and the ola has breached is true and also the ola's original breach time is "2026-01-08 08:00:00" & breach time is also "2026-01-08 08:00:00">

How this happened is there anything wrong.

 

DebasisPati_0-1767780116050.png

 

DebasisPati_1-1767780116041.png

 

@Ankur Bawiskar can you please help on this to understand ? how to resolve this ?

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

yesterday

Did you try repairing the SLA once and testing it? Also, please share the OLA conditions. @Debasis Pati 

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Dr. Atul G. - Learn N Grow Together
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Debasis Pati
Tera Guru
In response to Dr Atul G- LNG

yesterday

Hello @Dr Atul G- LNG ,

DebasisPati_0-1767782044092.png

 

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Dr Atul G- LNG
Tera Patron
In response to Debasis Pati

yesterday

But you didn’t mention anything about the due date condition.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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Ankur Bawiskar
Tera Patron

yesterday

@Debasis Pati 

this seems to be a duplicate question.

you already have response to your other thread which you created

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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