On-Call Scheduling and Shifts

menardJA
Tera Contributor

‎02-13-2025 10:44 AM

My organization is currently going through an upgrade from Washington DC to Xanadu and we noticed that Xanadu includes On-Call shifts and rotations within the Service Operations Workspace. Leadership has asked me to evaluate how this works and if it could possibly be used a replacement to our current paging/on-call system. I read through the product documentation and there are some options I am not seeing such as the ability to change how I am notified about issues. 

 

How do other organizations utilize this feature if at all? What integrations are available with this feature?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-13-2025 11:31 AM

Hi @menardJA 

 

The best is to get your PDI play with this new feature and evaluate.

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Dr. Atul G. - Learn N Grow Together
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menardJA
Tera Contributor
In response to Dr Atul G- LNG

‎02-13-2025 10:05 PM

So we have taken the update in our Test Instance, however options I should be seeing such as the ability to designate how I am notified about assigned incidents is not there

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to menardJA

‎02-14-2025 04:57 AM

Hi @menardJA 

Sorry did not get your point, could you please add more. Might be a screenshot.

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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