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Resolved! copy attachement on close notification

Hello,When an incident's state is set to "Closed," a closure notification is sent. I would like to ensure that all attachments related to the incident are included in this email notification.What is the best approach to achieve this? Should this be h...

ammar_k by Tera Expert
  • 398 Views
  • 2 replies
  • 0 helpfuls

Resolved! Reference Qualifier

I have 2 variable referencing to same table. Variable A and B.The table they are referencing to have parent child relationship between records like Incidents and child incidents.Requirement is when I select some value in A, B should show only child r...

David Boom by Tera Contributor
  • 710 Views
  • 4 replies
  • 2 helpfuls

Want to pass clickable links to confirm box message.

Hi All, I have requirement to put dynamic links of confirm box on on submit client script . I have created this on on change and called function from script include. It is working fine as shown in screenshot. Now I want to show this same message on o...

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UI page code is not working - need urgent help

<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"><style>body {    font-family: Arial, sans-serif;    display: flex;    justify-content: center;    align-items: flex-start;    height: 100vh;    margin: 80px;    padding: 80px;    background-c...

ssunpreet55 by Giga Explorer
  • 278 Views
  • 1 replies
  • 0 helpfuls

Group Member Approval

I have a requirement for group approval. Condition is1. Member "X" should always approve before RITM move forward. If member "X" approves, flow can move to next stage.or2. If any other group member approves, it should wait for user "X" to approve bef...

David Boom by Tera Contributor
  • 393 Views
  • 3 replies
  • 0 helpfuls

Service Operations Workspace (SOW)

So we have set the Rich Text Editor sys property "glide.ui.journal.use_html" to true so that Additional comments and Worknotes (Incident) can be entered in rich text but when viewing the activity stream the text is presented with all the HTML wrapper...

Automation failure for access to a shared mailbox

Hi Team,We are having automation for "Access to a shared mailbox" , but we are facing failure for these automation kindly find the variables being used.We have two mandatory fields called " What is the name of the mailbox you require access to?" and ...

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Agnihotri by Tera Contributor
  • 317 Views
  • 1 replies
  • 0 helpfuls