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Resolved! Duplicating a ticket without submitting it using UI Action.

Hello, good day/eve) I am trying to create a UI Action script so that I can copy a change.Instance details: Developer instance. Xanadu.UI Action is as follows:UI Action script:  var gr = new GlideRecord("change_request"); gr.initialize(); gr.request...

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Community Alums by Community Alums  
  • 566 Views
  • 1 replies
  • 0 helpfuls

Resolved! Advance refence qualifier

Hi Team,could you please help me with reference CI data which is not showing in configuration item field current filter we need to add  Proofpoint. CI as well, what could be the new filterwhich is not showing in configuration item field. 

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pramn by Kilo Sage
  • 431 Views
  • 2 replies
  • 0 helpfuls

Flow designer issue on one service request

Hi All,  While opening the one of service request flow getting error" Content not found :Your flow cannot be found. Flow sys_id:" , please suggest how to resolve this issue in servicenow. Thanks.  

 Ashok by Tera Contributor
  • 310 Views
  • 1 replies
  • 0 helpfuls

Resolved! Email Client Template HTML body customization

Hi all,I'm currently configuring the Email Client Template, for the body I'm using HTML to create a table (attached)Here's the source code preview: Is there any way to customize some parts in the HTML like the 'Incident Number' or 'Customer name/cont...

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leonardlesm by Tera Contributor
  • 442 Views
  • 1 replies
  • 1 helpfuls

Resolved! ServiceNow System Administrator interview questions

Hey All , My Interview Schedule ServiceNow System Administrator Can you tell me some questions for the role, and which admin should I study more so that I can get placed there ?  I Have done Incident management  , Change management , Problem manageme...

Inbound Action: create new INC if replying to closed INC

Rather than the baseline Inbound Action "Update Incident (BP)" which reopens a Closed Incidents if its replied to with the subject line "please reopen," we'd like any reply to closed incident to result in opening a new incident. I thought I had the i...

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JP-ODU by Tera Guru
  • 1709 Views
  • 8 replies
  • 1 helpfuls

Resolved! How to check which script/flow adds an Additional Comment to a RITM?

There is a particular comment that is added from an unknown source in my RITMs when I use a particular UI Action. I can't find it in any configurations, so I wonder if there still is a way to use something like the good old Field Watcher in order to ...

Community Alums by Community Alums  
  • 576 Views
  • 4 replies
  • 1 helpfuls

Resolved! script for Kill schedule jobs running more than 30 mins

Hi All,Can anyone help me to write script for kill the scheduled jobs running more than 30 mins.we have option to manually kill but we need to automate by checking the age > 30 minsThanks in advance

Dhanu1 by Tera Contributor
  • 1481 Views
  • 3 replies
  • 1 helpfuls

Resolved! Workflow script not working - Service Catalog Form

Good afternoon. I have a requirement on a Catalog Form.When Request type is Modify and Account group is ZTRD, then it should check the below company code: AU, IN, HK, SG company code should assign to APAC SSC SAP MDM ENG Assignment group CN, KR, TW, ...

current.setabortaction not working

(function executeRule(current, previous /*null when async*/) {    var x = new GlideRecord('incident');    x.addQuery('parent_incident', current.sys_id);    x.query();    if(x.next()){        if(x.state=='7'){            gs.addInfoMessage('This is a c...

Raze00 by Tera Contributor
  • 423 Views
  • 1 replies
  • 0 helpfuls

Search functionality on the Service Portal and my order guide

Hello Community, I have an order guide to request access to various applications. Is there a way I can get the Service Portal search functionality to search for the contents inside of the order guide? For example, one of the applications people can r...