Add 5 days to current date/time gs.nowDateTime()
Hi All, I have an requirement to add some days(5) to current date using BR. please help Regards, Jyoti
Forum Posts
Propose Standard change template
Hi Which role is needed for user's to propose change template. The user has ITIL role out of the box. The user is getting error when they click "Propose standard template" from the header. "You are either not authorized or the cart in invalid". Than...
Knowledge Article permisions
Hi All,Im very aware of the permissions on Knowledge Bases, so please dont direct me to that. Within a knowledge base I would like to restrict a specific article to a specific user (call it JohnU) or group (call it JackG). How can I do that?I have go...
Change Management - CR Approval Process skipped - No Approval Group Members
Since the Change Approval process is so heavily reliant of the Configuration Item and the associated Approval Group(s), if the group(s) do not contain any members, the system skips the Approval Process all together. As a way to prevent this from hap...
Catalog item owner will be able to modify or edit the certain variables.
Hi,As a user I want catalog item 'Service Owner' to modify or edit the certain variables by themselves.Any user present in the service owner field should be able to create or edit variables of own catalog item. How should I achieved this requirement....
Resolved! To create Regex for a phone number field
Dear All, Greetings !!! I have a requirement to create a Phone Number variable on a catalog item which is supposed to follow E164 format. Since E164 type is not available on a catalog item, I have created a Single Line Text type field, however, I am ...
Cause/Source "Comment cannot be viewed by technicians until work begins on requested item"
How/why/where does this message get triggered when a customer enters a request for Customer Portal"Comment cannot be viewed by technicians until work begins on requested item"
User is facing RITM list view issue
User can see only two columns in RITM list like catalog item field and stage field as shown in the attachment
Resolved! Can we highlight the variables on the catalog form
Hello Everyone,Is there any way or any method anyone knows to highlight the variables on the catalogue form which user has modified the variable values. For example,There is a variable Request For and based on that it's email and location got populat...
Authentication Issue - Power Automate Trying to access ServiceNow
Dear All, I have been struggling with the issue. We are trying to access a custom table through the Power Automate tool, however I am receiving a forbidden error or a SSL certificate error. There is a functional ID created & roles has been assigned...
Resolved! Requirements Gathering for Catalog Items?
I need to design several catalog items, however the clients don't have a clear definition of the workflow and variables. Whats the best way you have found to capture the requirements from the clients? I am looking for best practice advise on this (t...
How to use a specific column from a custom table as reference
Hi guys, We created a custom table that we need to use on the catalog form as reference.This is the custom table and we need the column EQUIPMENT TYPE to appear as choices on the field in our catalog form EXPECTED OUTCOME:This is what I did on the va...
Resolved! Instance Data Replication
Hi Team, The instance data replication feature and assess how we can use it to transfer all ticket data (such as CMDB, incidents, changes, and service requests) from customer current instance to our Dev instance. The main points to clarify are:Can we...
Resolved! Lookup Record in Flow designer IF no record found - how to go next?
Hello guys, the requirements is quire seems to be easy: If an Alert has come - > create an Incident. If on the same day same alert comes - > Update the Incident. So, I have an Alert rule creates Incident (using the OOB subflow cloned version of Creat...
Resolved! one variable has more than 40 choices keeps on increasing day by day i have done with workflow
Hi All,In catalog item there is an variable "Select the group" has 30+choices there is a chances adding more choices further also Requirement is that for every choice selection there will be an separate approval group approval should be trigger in th...
