Hello,When an incident's state is set to "Closed," a closure notification is sent. I would like to ensure that all attachments related to the incident are included in this email notification.What is the best approach to achieve this? Should this be h...
I have 2 variable referencing to same table. Variable A and B.The table they are referencing to have parent child relationship between records like Incidents and child incidents.Requirement is when I select some value in A, B should show only child r...
Hello all, I am looking into the idea of removing or filtering out the assignment group manager if they are also listed as a member of the group. Based on my observations of how the process works is that the approvers are populated based on Chan...
In the mobile app, we customized it so sorting the cases newest to oldest. This is working fine for all the applets on the mobile except assigned applet. Not sure why it blocking the cases
Hi All, I have requirement to put dynamic links of confirm box on on submit client script . I have created this on on change and called function from script include. It is working fine as shown in screenshot. Now I want to show this same message on o...
is asset workspace under asset management plugin a chargeable item ?
Hi Everyone, I would like to ask if there is a general best-practice for handling Changes - especially for creating new (business) applications. Let's imagine we need to create a new Business App to handle new functionality. This App would have DEV, ...
<j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"><style>body { font-family: Arial, sans-serif; display: flex; justify-content: center; align-items: flex-start; height: 100vh; margin: 80px; padding: 80px; background-c...
Hi I am not getting how to hide new button from change task after related change request move to Assess state in Service Operation workspace.In classic view using list control we can configure it but it is not applied in SOW.Can someone please help ...
Hi Team, Can anyone help me to understand why draft change requests are getting auto-cancelled by system administrator after some days.Thank you for your response in advance!
I have a requirement for group approval. Condition is1. Member "X" should always approve before RITM move forward. If member "X" approves, flow can move to next stage.or2. If any other group member approves, it should wait for user "X" to approve bef...
Hi all,we want to restrict the users to be added to group if certain conditions are met. we also want to show error message when that happens. With the before insert business rule we have written, it does not allow user to get added to that group how...
So we have set the Rich Text Editor sys property "glide.ui.journal.use_html" to true so that Additional comments and Worknotes (Incident) can be entered in rich text but when viewing the activity stream the text is presented with all the HTML wrapper...
Hi Team,We are having automation for "Access to a shared mailbox" , but we are facing failure for these automation kindly find the variables being used.We have two mandatory fields called " What is the name of the mailbox you require access to?" and ...
Trying to update field on task on insertion but it is working only on update. 
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