Add google captcha into a widget
Hi All,I am looking to add a google captcha to OOB "form" widget. Is this possible ? Thanks!
Forum Posts
Make problem_id field editable in incident form
Hi, when an incident is set to State = Closed, all fields become read-only for an itil user.I have a requirement to make the field problem_id editable for closed incidents.Via trial and error I achieved it in a PDI via ACL changes, but it made severa...
CI for tape drive?
Hi all,We are importing our spreadsheet based CMDB into ServiceNow, however we are unable to find a table for devices like tape drives. We're putting them under "Storage server" for now, but that's not the correct category for them. What do people no...
SLA/OLA on Catalog Tasks
Hello. I will be implementing SLAs/OLAs on Catalog Tasks. We have hundreds of catalog items. I have had a few suggestions and ideas as to how best to organize SLA level tasks, and I'd appreciate any input you may have. The ideas for organizing tas...
Plain text annotation messy display in a form section
Hello, I try to display a paragraph as a plain text annotation in a form section located in Change Request table. How and where can I configure the font size, the text direction and all of these paragraph configurations?Only found a sketchy way to in...
How to create a report showing the time a change approval task is sitting with a user?
Hi all, I am noticing that certain users / approval groups are taking a long time to approve changes assigned to them so I was hoping to setup a report to show long a change approval task is sitting there unactioned for the last 30 days. We have thre...
How to store data from a record producer without a custom table?
Hello, I am trying to gather information from a user in order to populate a PDF via document tasks. I'd like to gather all the information using a record producer and some subsequent forms, prepopulate the PDF, and then assign it to the appropriate u...
Inbound Email action in dev environment
Hi,There is a requirement for me to create an Inbound email action. So, for this I created the email account in production and authorized it. The connection was successfully established.Now I exported this email account from Production to dev enviro...
Resolved! How to close all the RITM, when all REQTASKs are closed, using Business rule, for a Catalog Form?
Good evening.!I have a Catalog Form where the Flow designer is not working properly, as it has lot of Create REQTASK conditions, because of which, sometimes, the RITM remains open, even after the REQTASKs get closed. I don't want to touch the Flow de...
The number counter is OOB, still - why does theerror comes up while inserting the service offering
The number counter is OOB, still - why does the error comes up while inserting the service offering : Invalid insert error thrown when a service_offering record is being created. Error : Check uniqueness for SN App Service ID <SN APP ID>". Business R...
Servicebridge Additonal Commanets
In our system, when a case is created in the provider instance, a corresponding incident is generated in the consumer instance via RTD. During this process, additional comments from the case in the provider instance are automatically synchronized to...
Flow Desginer : JsonParserOperation failed: Empty or null source data (JSON)
JsonParserOperation failed: Empty or null source data (JSON)
Field visible to a group in a field on Change request
Hi Community,So I have to make change request planned start date (start_date) on the schedule tab editable only to the users in the group which is present in custom field in the change request form. The field change request planned start date (start_...
Agent Assist for change request in SOW view - Search Action Configuration (Button) is not working.
We have created the 'Link to Change' Search Action Configuration for Agent Assist for change requests. The button is displayed as expected; however, when we click on it, nothing happens. The expected behavior is that when we click on the 'Link to Cha...
Resolved! Report to check duplicated user accounts (records)
HiI have created a report to check the duplicated user accounts. To achieve this, I've created a new script include to return all the duplicated records by my field "Global ID". To check if the script is correct, I ran it inside a background script...
