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Domain Migration Tool - Experiences & Advice

Hi all Does anyone have any experience of or advice for using the Domain Migration Tool? The official documentation isn't extensive and I can't find much on the forums from people using it. Anything would really be appreciated! Thanks

Creating Flow for Removal of Inactive Users

I need to design a flow for removing inactive users based on certain conditions. The criteria for removal are as followsand here I cant get the assignment groups in the flowUsers where:Active = false, andLast Updated is more than 1 month ago, andThey...

Using TAGS in a flow

We are trying to sort out software entitlements, but its backlogged right now.A quick solution that was proposed was adding TAGS to the Users record for some of these things. ExampleUser is entitled to Adobe Acrobatonce the request is fulfilled, I wa...

Unable to add read and write role to variables

I am trying to add make a catalog item available to public with out login. I can see the catalog item but not the variables. I am not able to add the read and write roles. Is there anything else that needs to be set for this to work?

samadam by Kilo Sage
  • 411 Views
  • 5 replies
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Autopopulating fields in Backend but not in Service Portal

Hi, I need help in auto populate as it is working on the backend but not in service portal Client Script:function onChange(control, oldValue, newValue, isLoading) {    if (isLoading || newValue == '') {        return;    }    var ga = new GlideAjax('...

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alt by Tera Contributor
  • 399 Views
  • 4 replies
  • 0 helpfuls

Need customization for users to Opt in or Opt out of surveys

Hi Team, We have a requirement to customize surveys for users so that they can opt - in or opt - out of surveys once an incident is resolved. let's say we have two surveys and user wants to go for second survey and opt out first one, what kind of ste...

walkup confirmation page

hi folks i need some help as i am trying to find where is this hidden in the widget of the walkup check in . appreciate in advance 

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chercm by Mega Sage
  • 551 Views
  • 4 replies
  • 0 helpfuls

To upgrade from ITSM to ITSM Pro

We would like to upgrade from ITSM Standard to ITSM Pro.Do we simply need to install the required plugins, or do we need to procure the license first for the plugins to be reflected?We want to fully leverage the Virtual Agent for complete customizati...

B Ashok by Tera Guru
  • 395 Views
  • 2 replies
  • 0 helpfuls

Resolved! Making a New Dependent Column

Hello All,  I hope everyone is doing so well! I am working on some restructuring of the incident table in my instance, and am having some trouble in creating a new column. See this new column needs to be dependent on another, but I no longer am seei...

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ACL on table API and Cart API

HI Team,  I need only set of users (with 'x' custom role) to be able to access TABLE API for all tables except incident and event table for 'post,put,patch' methods.I know there is a ootb ACL which is inactive , it can be activated a 'x' role can be ...

rambo1 by Tera Guru
  • 663 Views
  • 5 replies
  • 1 helpfuls