Forum Posts
How to log production 'troubleshooting' changes within ITSM change management
Looking for best practices when logging a change record for production 'trouble shooting' when a lower environment is not available for testing.
Handling New Incident Creation from Survey or Resolved Notification
Hello Everyone,I'm working on a requirement where, after an agent closes a ticket and a survey or resolved notification is triggered, the end user may not be satisfied with the resolution or might still need assistance. In such cases, they should hav...
Dynamic Incident Creation via ESC Portal Redirection from Survey Widget – Create Incident
Hello Everyone ,What I’m trying to achieve:I want to allow end users to create a new incident directly from the survey widget (a button embedded on the survey form). Especially when they are not satisfied with the resolution of a previously closed in...
Resolved! How to trigger CSAT survey when an IMS record get Closed in Agent Workspace using Flow designer?
Good afternoon.How can we trigger CSAT survey when an IMS record gets Closed in Agent Workspace using Flow designer?Please provide steps.
Resolved! close incident in email
hi. when user login to employee center, they can view request and have this action button.is it achievable to have this "link" in email where user can click "reopen/close" but it the action will be done at the back end without user having to login to...
Integration methods for Servicenow Confluence integration
Hi all,Can anyone suggest what are the Integration methods for Servicenow Confluence integration?Paid or free, 3rd party tools, integrationhub or REST API any method and also suggest which is best?Thank you.
Need Information and Documentation on Standard Change in Change Management
Hi,I’m looking for detailed information and official documentation regarding Standard Change in Change Management within ServiceNow. I would like to better understand its configuration, approval process, and how it differs from other change types lik...
Widget Customization
Hi all, Can someone please suggest, it is possible to add 'info icon' to a widget. as shown in 1st screenshot. I want to display it Request Form Owner/ Request Form delegate section(refer 2nd screenshot).1st Screenshot :2nd screenshot :TIA
Resolved! How to display the choice text instead of its value in subject of request through Flow Designer.
How to display the choice text instead of its value in the subject of request through Flow Designer. Currently, value of choice field is displayed in the subject of the request.
Localization: Add Translated Texts to Update Set to Move from Dev to UAT or Prod
Hello! I am currently developing a new catalog item. One of the requirements is that the variables and fields on the form be translated to multiple languages. I'm using machine translations and language translation tasks to perform the translations i...
Resolved! Reference qualifier conditons - show only records in capital letters
Hi All, We have the following reference qualifier condition in the reference type variable:nameSTARTSWITHCORE It dislays results in both upper and lower case letters. Is there a way to filter the results to show only the ones that start with CORE in ...
Empty values are shown as null instead of [Empty] in activity section
Normally when any field is changed to empty value then it will show in activity section as below:Assigned to [Empty] was Bernard Laboy But in my other instance it is showing up as belowAssigned to null was Bernard Laboy ins...
Configure Global Search to Search for records
I have 3 Configuration Item in my system with name as:1. Test12342. Test123. Test In Yokohama when I try to do a global search in ServiceNow by searching only 'Test' then it shows the CI with 'Test'. But now my requirement is that when I search for '...
Resolved! How to restrict a notification from triggering when change state is draft and in progress ?
Hi All, When the below mentioned scheduled job runs an event is triggered which triggers notification . I have made changes in the scheduled job script but the notification is getting triggered and state is coming as undefined for the change which ar...