On- Call Scheduling

SomnathR
Mega Expert

Hi All,

 

Having issue in scheduling an On call rota for weekdays evening 17:00 PM till 23:59:59 and next day morning  00:00 till 09:00 AM 

 

And weekends Rota from 00:00 till 23:59:59

 

Need some assistance to solve this problem

2 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @SomnathR 

 

You need to create the different schedule fr this and then add those in on call.

AGLearnNGrow_0-1739283005946.png

create 3 schedule

Evening - Weekdays

Morning - Weekdays

Full Day - Weekend

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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View solution in original post

keep us posted and if all good, please close the thread by accepting answer(s)

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

11 REPLIES 11

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @SomnathR 

 

You need to create the different schedule fr this and then add those in on call.

AGLearnNGrow_0-1739283005946.png

create 3 schedule

Evening - Weekdays

Morning - Weekdays

Full Day - Weekend

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi,

 

Thank you for your response 

I have created a schedule 

SomnathR_1-1739283670947.png

 

 

Does it got integrated from above step

SomnathR_0-1739283594744.png

 

SomnathR
Mega Expert

Hi ,

 

Thank you for your response ,

 

I have created schedule like this,

 

SomnathR_0-1739283330919.png

Does it got integrated from above 

SomnathR_1-1739283504790.png

 

Yes @SomnathR 

 

Now your on-call will follow these schedule as you defined in the on-call interface.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************