On-call scheduling

[Thereza Van der]

Good afternoon

I would like to know if it is possible to setup one on-call schedule for two groups? E.g. both groups must rotate in one schedule?

Regards

Thereza

[Dr Atul G- LNG]

Hi @Thereza Van der 

https://www.servicenow.com/community/itsm-forum/create-on-call-schedule-for-2-groups-in-this-case-tw...

Check @Tony Chatfield1 reply

[Tanushree Maiti]

Refer this :

https://www.servicenow.com/community/incident-management-forum/on-call-schedule-with-two-child-sched...

https://www.servicenow.com/docs/r/zurich/it-service-management/on-call-scheduling/create-update-sche...

https://www.servicenow.com/community/developer-forum/on-call-schedule-need-guidance/m-p/2754898

[Dr Atul G- LNG]

Hi @Thereza Van der 

Technically, what you need is one schedule for two groups. That isn’t possible through the links we all share—those only create a separate schedule for groups.