On-call scheduling

Thereza Van der
Tera Contributor

2 hours ago

Good afternoon

 

I would like to know if it is possible to setup one on-call schedule for two groups? E.g. both groups must rotate in one schedule?

 

Regards

Thereza

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Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @Thereza Van der 

 

https://www.servicenow.com/community/itsm-forum/create-on-call-schedule-for-2-groups-in-this-case-tw...

 

Check @Tony Chatfield1 reply

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Dr Atul G- LNG
Tera Patron

2 hours ago

Hi @Thereza Van der 

Technically, what you need is one schedule for two groups. That isn’t possible through the links we all share—those only create a separate schedule for groups.

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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