on change client script is not working on service operations workspace

[suryaogeti1]

on change client script is not working on service operations workspace

I need to auto populate the location, when caller is selected, but it is not working, please help me with this

function onChange(control, oldValue, newValue, isLoading) {

   if ((isLoading && !g_form.isNewRecord()) || (g_form.isLiveUpdating && g_form.isLiveUpdating()))

      return;

   if (newValue == '' || newValue == null) {

      g_form.clearValue('location');

      return;

   }

   if (!g_form.hasField('location'))

      return;

   var caller = g_form.getReference('u_caller', setLocation);

}

function setLocation(caller) {

   if (caller && caller.location)

       g_form.setValue('location', caller.location);

}

[Rakesh_M · Accepted solution]

Hi @suryaogeti1 ,
under view name select service operations workspace new record and make changes there

[Ankur Bawiskar]

@suryaogeti1 

Did you set UI Type - All?

Did you add alert and see in that script?

Are you sure the script is running for all views?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[suryaogeti1]

it is working in normal UI but not in SOW, i set up ui type all

[Rakesh_M]

Hi @suryaogeti1 ,
This is (BP) Set Location to User - OOTB Client script .
Did you create a new client script for this functionality? or using existing OOTB one?

[suryaogeti1]

I have used the existing code, previously it was for incident, now i am using it for interaction table.