on change client script is not working on service operations workspace

[suryaogeti1]

on change client script is not working on service operations workspace

I need to auto populate the location, when caller is selected, but it is not working, please help me with this

function onChange(control, oldValue, newValue, isLoading) {

   if ((isLoading && !g_form.isNewRecord()) || (g_form.isLiveUpdating && g_form.isLiveUpdating()))

      return;

   if (newValue == '' || newValue == null) {

      g_form.clearValue('location');

      return;

   }

   if (!g_form.hasField('location'))

      return;

   var caller = g_form.getReference('u_caller', setLocation);

}

function setLocation(caller) {

   if (caller && caller.location)

       g_form.setValue('location', caller.location);

}

[Rakesh_M · Accepted solution]

Hi @suryaogeti1 ,
under view name select service operations workspace new record and make changes there

[Rakesh_M]

HI @suryaogeti1 ,
On Interaction we don't have a caller field instead we have opened for (opened_for)
so try replacing u_caller with opened_for

[Rakesh_M]

Hi @suryaogeti1 ,
replace the caller_id with opened_for.
The Client script Configuration should be as below:


client script:

function onChange(control, oldValue, newValue, isLoading) {
   if ((isLoading && !g_form.isNewRecord()) || (g_form.isLiveUpdating && g_form.isLiveUpdating()))
      return;

   if (newValue == '' || newValue == null) {
      g_form.clearValue('location');
      return;
   }
   if (!g_form.hasField('location'))
      return;
   var caller = g_form.getReference('opened_for', setLocation); //change is made here
}

function setLocation(caller) {
   if (caller && caller.location)
       g_form.setValue('location', caller.location);
}

[suryaogeti1]

Hi @Rakesh_M ,

please help me with this

[Rakesh_M · Accepted solution]

Hi @suryaogeti1 ,
under view name select service operations workspace new record and make changes there

[suryaogeti1]

Hi @Rakesh_M 
thank you so much and one more query, here how can we remove the entire section 'cause',i can only able to remove the fields not the entire section name