On creating a major incident, outage records are getting created twice

pavanakumar
Tera Contributor

‎06-13-2025 08:29 AM

When creating a major incident, duplicate outage records are being generated. Has anyone encountered this issue before? I’d appreciate any suggestions or solutions you can share.

Thanks in advance!

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AndersBGS
Tera Patron

‎06-13-2025 12:25 PM

Hi @pavanakumar ,

 

I assume / guess that the outage record is generated by a business rule. Have you verified the rule that is generating the outage record?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron

‎06-15-2025 02:13 PM

Hi @pavanakumar 

I tested the same in my PDI, and it’s working fine, which means only one outage is being created. Please try repairing the plugin once and then test again.

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