Hello @sonimore101
Hi,
This can happen for a few reasons, especially when using Add to Cart and submitting multiple catalog items.
In ServiceNow, one REQ can contain multiple RITMs, and each RITM can create one or more Catalog Tasks. If the 38 tasks were created correctly, first check whether they came from the expected RITMs under the original REQ.
For the extra 3 REQs created under your name, please check:
Were there any items already left in your cart before checkout?
Was the checkout button clicked more than once or browser refreshed during submission?
Did any catalog item/order guide create additional requests through Flow/Workflow/Script?
Are the extra REQs created by your user or by system?
Do the extra REQs contain RITMs, or are they empty?
Check the timestamps to see if they were created at the same time as the main REQ.
Check the RITM variables and catalog item names under those extra REQs.
Check Flow Context / Workflow Context for those RITMs to see what triggered them.
Check if any Business Rule, Flow Designer action, Script Include, or integration is using Cart API / orderNow / submitOrder and creating new requests.
My first check would be to open the 3 extra REQs and see what RITMs are inside them. If they contain catalog items, then something submitted those items separately. If they are empty or unexpected, then it may be due to cart/session issue, duplicate submission, or custom automation.
Also compare Opened by, Requested for, Created by, and Created time on the original REQ and the extra REQs. That will usually tell whether it was user action, cart behavior, or backend automation.
Please mark this as Helpful or Accept as Solution if it helps.
Please mark this as Helpful if it helps.
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Thank you!
TejaswiniY
