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‎01-15-2026 02:16 AM
Good afternoon.
Requirement is: On PTASK table, whenever we change the Assignment group and save the record, it should set back the state to "New", if the States are in Assess or Work In Progress.
1) I tried using Client Script, but it worked only on Front-end and after record saving, it again sets back the earlier state and gives an error message as below:
Invalid state transition. Can not update from state 'Assess' to state 'New' with given values.
2) I tried to create a new State Model for PTASK for "New" State but it does not change the State to "New", upon Assignment group change.
3) I also created a Business rule that sets back the PTASK State back from "New", "Assess" and "Work In Progress", to "New", upon Assignment group change, but this too, does not work.
It always gives me the above error.
Please help, as I tried but nothing works. I would be grateful for this.
@Ankur Bawiskar @Dr Atul G- LNG @Viraj Hudlikar
Solved! Go to Solution.
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‎01-15-2026 03:00 AM
But why do you want to change to new again? As per process, a team works on one task, and if you need another team to work, a separate task should be created—not the same task. Following the process, this would not be a valid use case.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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‎01-15-2026 07:52 AM
Mate, I agree this is a client need, but this is a process violation. The purpose of a task is to track each team’s progress individually. If reassignment is required, then there’s no purpose in using a PRB task.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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‎01-15-2026 02:20 AM
I believe issue is because of State model only which is blocking the update.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎01-15-2026 02:25 AM
Hi @Ankur Bawiskar . Thank you for your reply.
These are the 3 State models on PTASK. Please check
1)
2)
3)
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‎01-15-2026 02:31 AM
It looks good and appears to be out of the box (OOTB). Could you please try this in a PDI, or possibly repair the plugin once and check again?
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
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‎01-15-2026 02:36 AM
what's the state of PTASK when group is changed?
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

