Hi @Samiksha2
Sorry for the late reply. Got your query and just now tried in my instance and it worked as you expected.
In the Add to Incident UI action use below logic:
function downloadattachment() {
var getSysId = g_form.getUniqueValue(); //will return current sys_id/ problem sys_id
var getRec = g_list.getChecked(); //will return checked record sys_id's in list view
if (getRec.length > 0) {
var ajax = new GlideAjax("global.Newglidingabc");
ajax.addParam("sysparm_name", "updatePRinINC");
ajax.addParam("sysparm_arr", getRec);
ajax.addParam("sysparm_prb", getSysId);
ajax.getXMLAnswer(callbackdata);
}
function callbackdata(response) {
var answer = response;
if (answer == "done") {
alert("Updated successfully");
GlideDialogWindow.get().destroy(); //closes the dailog window after updation
}
}
}
Script include:
updatePRinINC: function() {
var grI = new GlideRecord("incident");
grI.addQuery("sys_id", "IN", this.getParameter("sysparm_arr")); //checked list
grI.query();
while (grI.next()) {
grI.problem_id = this.getParameter("sysparm_prb"); //problem sys_id
grI.update();
}
return "done";
},
type: 'Newglidingabc'
});
(=tested)
Hope it helps.
Thanks,
Murthy
