Issue with UI Action

Sathwik1
Tera Expert

Sathwik1_0-1766075086200.png

My UI Action is not working in the workspace... can someone please guide what I need to write in the workspace client script?

 

@Ankur Bawiskar  @Dr Atul G- LNG 

6 REPLIES 6

Dr Atul G- LNG
Tera Patron

In Workspace, the UX declarative action works as far as I know, so you need to work in that direction.

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Ankith Sharma
Giga Guru

Hi @Sathwik1 

Can you confirm whether the UI Action is intended to :

• only perform client-side validation and save the record, or
• trigger server-side processing (for example, StateFlow) when clicked?

 

In Configurable Workspace, UI Actions are client-only, so any server-side logic would need to be handled via a Business Rule or Flow Designer.

 

Regards,
-Ankit
Linkedin : https://www.linkedin.com/in/sharmaankith/

maheshkhatal
Mega Sage

@Sathwik1  Now able to figure our what's going wrong with your functionality. But, suggestion from my end would be to create a separate UI Action(By same name) but write everything in the  Workspace Client Script and manage Server side updates via GlideAjax(create  a script include for that). I did similar thing recently (Or else you can create declarative actions too).  

maheshkhatal_0-1766076693579.png

 

Mark my response as helpful if it helped resolve your query.

Thanks,

Mahesh.

 

Ankur Bawiskar
Tera Patron

@Sathwik1 

which UI action is this?

Is this an OOTB one?

to make it work you need to write logic in workspace client script

what did you start with and where are you stuck?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader