OnCall calendar rotation: Daily OnCall + Weekend

[Brian Bouchard]

Looking for some help in how to effectively set up a 4 person On-call rotation where the same person is on-call the same day of the week, Monday - Thursday.  Then the weekend (Fri-Mon am) is a rotation.  Something like this:

Person A - always on-call Mon 8am-Tues 8am
Person B - always on-call Tues 8am-Wed 8am
Person C - always on-call Wed 8am-Thu 8am
Person D - always on-call Thu 8am-Fri 8am

Each person rotates each Fri 8am - Mon 8am

The only way I can manage to get this working is by having 5 separate rotations, which doesn't seem right. I could use some guidance on this one.

[soumyamitra · Accepted solution]

Ok. First a correction to the property name. In my previous post I missed the full name. The full name is - com.snc.on_call_rotation.factor_daily_rotation_interval_all_day

When you create the schedule via wizard we also populate the 'Rotation Start Time' field in Roster to 08:00:00. So, please check for a new schedule after you have the property set.

If it is a existing schedule you are modifying please use the workaround of marking Rotation interval - 'weekly' and setting the 'Rotation Start Time' and again switch it back to Rotation Interval - Daily

At the end of it ... you should have a schedule like this. Here, I have two persons rotating daily

The schedule used is:

The Roster fields are set as:

The property is set as:

If it still does not work help me with these question - which release are you on? Can I have screenshots of your schedule attached to roster, The field values in roster and the property value and the Calendar?

Thanks

Soumya

[RAHUL Khanna1]

Hi Member,

I have posted a requirement on on-schedule, can you let me know whether we can achieve through on-call schedule.

https://community.servicenow.com/community?id=community_question&sys_id=47008efbdbfd44d06064eeb5ca96...