Repeat incidents

[Brian Lancaster]

On our record producer for Incidents we have a reference field where a user can choose from their closed incidents.   It is using an advanced reference qualifier that is showing as javascript:getCallerClosedIncidents().   This was not working and was showing users all incidents in the system.   I went to script includes and could not find getCallerClosedIncidents.   I'm trying to recreate it but I'm not 100% sure how to write the script so the reference only pulls the current callers closed incidents.   Anybody have something similar?

[Mike Allen]

You could do a Script Include like this:

function getCallerClosedIncidents(){

   var answer = '';

   var incident = new GlideRecord('incident');

   incident.addQuery('caller_id', gs.getUserID());

   incident.addQuery('active', false);

   incident.query();

   while(incident.next()){

   var incList = (incList == '')? incList.sys_id : ',' + incList.sys_id;

   answer = 'sys_idIN' + incList;

   }

   return answer;

}

[Mike Allen]

[Brian Lancaster]

This is returning no incidents when I try my account.   If I'm in as my admin it returns all incidents.   Also we have a caller_id (displayed as open on behalf of) which is a reference to the sys_user table.   I would like to use this filed so if they change the caller to someone else it will bring up that persons incidents.   I tried changing gs.getUserID() to current.caller_id but that returns all incidents as well.

[Brian Lancaster]

This is strange as soon as I closed out an incident created with my admin account and close it I get not results leaving the script as you gave it to me.