How to configure a flag on problem list view to inform problem manager when all PTASKs are closed.Could anyone suggest on how to proceed with this? From what I understand, it should be like how when a incident is raised against a VIP user, in the lis...
user unable access sub menu view the filter navigator Hi , user unable access sub menu view the filter navigatorcustomer service is the main menu , under that he is not able to access the cases menu
I have a requirement to restrict 5k emails to be send per notification per day. For this I have created one Counter field on Notification table. When email comes on sys_email table, system will increase the counter field of the related notification b...
When the variable 'Contract Number' changes, I want to populate the 'Asset' variable in MRVS.Below I have provided the client script and script included for reference. Client Script: function onChange(control, oldValue, newValue, isLoading) { if...
Hi All, When I try to search knowledge article using "Problem" word I am getting "Your search did not return any results for problem" this error. But, if I search using this words "Problem status, Problem Account or Problem with", I am getting the re...
Let's say, we have an requirement that can be achieved by adding a few lines of code/modifying a condition in OOB Business Rule. My question is which approach to follow and what is the difference? 1) Modify OOB business rule directly and add the requ...
Can anyone please suggest how to fetch notification name from sys_email table for a before insert business rule.
I have created catalog form but I don't know how it gonna reset the password which is typically entered by users in the form. Please guide me
Hi Team,I have a requirement to show only user own comment for a knowledge article on service portal. Please help me with the code to show users their own comments .How can I achieve this?
Hi, I am trying to create an ATF script to order an item from Service Portal. There is one mandatory variable which needs to filled to order an item. The choice list of variable values are not coming up for that variable.I have tried using the "set c...
Hi All, I have created one Regex for Currency, so it allows "AUD" currency only and make default value as "AUD$', so one of my Record producer i have used this one filed , and it working by showing defalt value AUD$', , but when i am trying it form o...
Does ServiceNow has a general appointment booking system that we can use for hardware deployment project rollout purposes? We are talking about 90k hardware deployment in stages across the globe and supported by different groups. So assuming 90k appo...
Hi All,Actually we have few custom notifications that need to send customers, so now we have to branding those email notifications with header and footer? like on header Company logo on top left with Header colour = #c8102E <body content> on footerwe...
There is a variable set , in which it has multiple choice Please selectA ,BIf 'A'option is selected it needs to create a catalog task for particular group(ex: 1234)And if 'B' option is selected it needs to create a catalog task for particular group(e...
Hi team, My requirement is based on assignment group i want to to restrict options in pop window that is created from UI page.UI page HTML:<?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="n...
