SC task additional comments
Hi, when the SC task state is On Hold the activities are updated with two entries of additional comments and I came to know that is getting copied from RITM, any suggestions on how to restrict it?
Forum Posts
Resolved! How can to call a Script Include in scoped application from Global Business Rule?
Please help in providing steps to call a Script Include in scoped application from Global Business Rule?
I have a Html choice field on widget and values are shown incorrect
I have a Html choice field on widget and choices in client controller , and also a onchange function on this field. c.host;when i am using console the value is not getting displayed correctly. it shows previous values. how can i correct it.
Change proposal fields showing read only
I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did ...
Two variables only Mandatory when changing to Closed Complete
Good Morning! I'm stuck a few days at the following problem: On that SCTASK I have 3 variables: - Reject (checkbox) true/false;-Posting Date (date)- SAP Number (Text line) I need that Posting Date and SAP Number be mandatory ONLY when changing stat...
How to show % change in incidents created Monthly Last and Current year in PA or Report?
Hello, I have requirement to show % change in incidents created Monthly. Calculate % between Last Year Month and the Current year month. Example. % change between Jan 2023 and Jan 2024. Incident created on Jan 2023 is 90 and This Jan 2024 is 100. so ...
Resolved! How to get the name of previous month with year (no time required) using javascript or any other method
I need to get the name of previous month with year (no time required) .My requirement is to display it on scheduled report subject.Like for example : writing this on the subject javascript:"This report is for " + gs.now(); it displays the curre...
Resolved! If state get changes to Closed then all fields make read only in change table
Request to provide client script to fulfill the above story in change table. Thanks
ACL to Provide update access only to ITIL users
HiI have requirement where in I have to write an ACL such that it only allows users withITIL role to have update access on the table.
how to close RITM if one of the approver is approved and other is rejected
Hi All, I have a scenario where one of the approver is approved and other one is rejected. How the RITM will get closed. Will it be closed completed or closed rejected.Also in a scenario where 3 approvers are there and 2 has approved and 1 has reject...
Resolved! Task SLA breaches filtered by account
Hi All, Is there a way to report on breached SLAs like these with the account as a column We need a way to report on which account the breached case is categorized under.
how to generate a req,ritm and sc task via inbound email action
hi can anyone please help me with scenario for the inbound email action i created when receipient contains ****.com,i have given the email condition when the recipients contain for email address and action type as 'record action' and type as new and ...
Resolved! I Want to upload Excel file using UI action and then automatically run transform map. how it is done.
Hello all, I have created one UI action, after clicking on this button I want to upload an excel file from my local drive and then want to load all the excel file data into import set table and after importing all record transform map should run auto...
How to configure Flow Designer to set 'Stage' as 'Request Cancelled' and and 'State' as 'Cancelled'?
Hello, We have a requirement to configure a Flow Designer to set 'Stage' as 'Request Cancelled' and 'State' as 'Cancelled' for a RITM in ServiceNow, whenever an Approver Rejects the approval for RITM. We have configured our flow with Update request i...
Resolved! Load data into table on UI action
How we can load , data on UI action . Data source, Transform map created to transfrom, On form - UI action is added. Issue- 1.How to check attachment added on click of UI action ? 2. How to load data on Click to target table
