"when Incident Priority is changing from 3 - Low or 2 - Medium to 1 - Critical then show a confirm popup message to confirm priority change with OK or Cancel buttons. "Priority will be changed to P1. Are you sure to proceed with this action?" If us...
There used to be a "location" for questions on Reporting, but can't find it anymore. I'm trying to build a report that would list all change requests assigned to a specific team, and then list out the full list of approvers tied to that change (appr...
Hi guys, I have created a survey for our organization, now I am viewing the participants' responses, however, I don't have a related link View Responses in Rows as I have seen from our previous surveys. Can you guys please assist, I need that link?
How can I create a report to show the number of escalated cases (and to which case officer)? as well as another report that displays the number of cases handled and closed in 2nd-line? and the best type of reports for these. Thanks in advance!
Hi Community, I keep wondering what an interesting use case is for using the cmdb_ci_ip_address CI Class as opposed to just store the IP address as an attribute of e.g. the Server Class? I suppose there is a valid story behind this, but just can't th...
When ritm state is work in progress and assigned to is not empty then catalog task should be created . How to do this in flow designer?
From where can I increase the limit of rows exported from an excel file?
I have requirement to pass the Survey link within the notification.When we move update set from one instance to other instance. The URL should open as same DEV, TEST, PROD @shyam10
Greetings. I spent my Christmas and new year break to learn HTML CSS AngularJS a bit more.I worked on JavaScript both on client level, server level, creating multiple REST, Scripted REST API and problem solving logics. I want to explore the area of S...
I have a small form in this Catalog item. When one of the checkboxes is ticked, I need the attachment to be mandatory. If it is not checked it must not be mandatory. I have read a ton of articles on how to do this, all different. Can I use a UI polic...
Hello Everyone, I have request to send the Reminder Email for the Survey. The Survey Active period is 5 days( say for ex: if the survey is generated on 12/08 the due date will be on 12/13) The Reminder email should trigger on 12/11, which is two day...
Hi Community, I need to enable KB search on a custom portal. Currently when I search any KB it does not show any record. Kindly help
Hello, we have many catalog items that don't have a picture associated with them but we don't want to leave the picture blank, so we'd like to add one placeholder picture to about 80 catalog items. I'm trying to find a good way to change the picture...
Background:We are trying to integrate our Service-now instance with an application that provides a RESTful interface. This application is in our local space, so we must use a MID Server to access it. In addition, this application creates an authoriza...
Hi Team, How can i restrict access to some service catalog item (the both SCTASK and RITM) in order to be visible only by some fulfillers and not by all Fulfillers ? Because there are some confidential request, and it shouldn't be visible by all ful...