My company would like to start reporting on the time it takes (duration) when a ticket is assigned to a group and when it's actually assigned to an individual. I found a post from someone with similar requirements and have modified their metric to cl...
Hi all! I'm currently working through the Performance Analytics Micro Cert Simulator. One of the items is to enable the target line on the open incidents dashboard once you create it. However, I can't seem to find "display settings" on the dashboard....
Hi ServiceNow Community Developers, I am building a ServiceNow Jira integration using the integration hub in ServiceNow. For the most part the integration is working as expected, all the fields that I am pushing from ServiceNow to Jira are successful...
Workflow stages is not visible on service portal when user submit the catalog request when it is implemented using flow designer but when implemented using workflow editor it is visible. Please refer the below snapshots for detailed issue.
Hi,After export to Excel "Actual elapsed time" is showing number in the Excel what does it mean ? Please help me out with the difference. Thanks,
Hi, I have a requirement to create two variables which are off Currency and Numeric type variables. Thanks,Vaishnavi
The system should be able to monitor story due dates in ServiceNow.When a story's due date is less than 3 days away, an email notification should be generated.The email notification should be sent to the 'assigned_to' user for the respective story.T...
I want create an incident ticket via email
Hi Communities, I want the schedule report in CSV format instead of PDF for some data analyst purpose and i dont see it available to .CSV format option. can anyone advise me ? Thank you in advance
Hi Communities,I would like to build a meeting room reservation system. I Understand that Workplace Service Deliver already have the pre built room reservation system. However, currently i dont have such module purchased in our envinronment. If i wou...
We have a specific need to populate the values from the catalog item variables by leveraging a template. This involves systematically incorporating data into the catalog item variables to ensure they align seamlessly with the desired template structu...
can i use Dell tech direct api to integrate with SN to open Dell incident ticket then calling the hotline ?
I have a service portal widget that is a sidebar for my custom Service Portal and I want to add a typeahead search into it. Currently, I have code like this:HTML: <div> <div> <sp-widget widget="data.example"></sp-widget> </div> </div> SERVER: ...
Our schedule is weekdays 0800-1600, with 5 member team and a weekly rotation changing every monday. But we have people who are not working on a SPECIFIC DAY in the week. Example: CHRISTE is never available on Wednesdays; Willem is never avai...
Hi Team, We have some integration with other third-party applications and they are using Incident Table API call to create & update Incident in ServiceNow. There are some issues observed like instead of updating existing Incident state, new Incidents...