Variables not reflecting in SC task
Catalog item variables are not reflected after worknotes in the SC task
Forum Posts
Unable to download attachments in workspace
Hi All,Currently I'm working on configuring the workspace. I got into an issue where user are able to see attachment in catalog task directly in the workspace. They don't have an option to download when they click on the link it simply opens the atta...
Resolved! Adding custom variable to email notification
I'm creating a specfic email template for requests dealing with driver access. Everything works fine, but one thing, the custom variable I created is not showing on the template. I'm just setting something up for the basic look before I make it looks...
Resolved! Create Change Using Model From Flow or Script
Hello! I'm currently working on an integration between ServiceNow and Jira, and one of the requirements is to create a Change Request using a Change Model from a Jira record. The challenge I've been running into is creating the Change and applying th...
How to find Who impersonated my ID
Hi, How do find out if someone has impersonated your ID and used it to make any changes to the records or scripts?
How to hide a field from all users in the list view?
Hi All, I want to hide a field from all users in the list view. How to achieve it? Thanks!
Unable to see Attach Button on Incident KB article Related Search
Hi all, I am Unable to see the Attach Button on the below Highlighted place can anyone know where can I enable that button so I can attach Kb on INC or PRB form.
Auto Populate Count based on another variable in Catalog item
Hello, I have requirement of 2 variables which are in the catalog item. Based on the first variables Arrays selection the second variable will show the count of the variable which is taken in the first variable. Please someone please suggest how can ...
Retry and Error Mechanism for Rest outbound integration
Hi Folks,I am currently implementing a REST Outbound integrations to send the CI information to Workspace Third party tool.It is a uni-directional integration and no other major stuff.FYI: using schedule job and script include so no flows involved he...
Resolved! Find users having role snc-internal or no role in Business rule
Hello Everyone,I have an interesting requirement where end users are not allowed to rename/delete attachment in portal. End user having both scenario which they have snc_internal or no role to user. And for user who don't have any role have solution...
Resolved! Increasing form dropdown field length
Dear all, I am trying to increase a from dropdown field length.Can you please share how can it be achieved? The dropdown selection value is longer than the dropdown length. Thanks in Advance.
Resolved! OnSubmit Attachments Validation on a Catalog item
Hi, I need to make the attachment mandatory through on submit client script, we have written script to make attachments in a specific formats like .jpg, doc, docx and so on, I have written below script but it is not working, Could you please me here ...
Send notification to guest user email
We have created a flow which triggers when an email is received from one email id. Now when a user whose account is present in instance for that it is working fine.For unknown account we are facing following issue:1. In activity it is showing that th...
how to customize POST INCIDENT REVIEW Report for Major incidents
I Have a requirement to customize Post incident review report for major incidents , to include branding , additional text/color etc in each section of PIR template. but i am unable to find any PIR template/any way to customise it . On opening any of ...
Reporting on Checklist Progress
I have a catalog task with a checklist. How can I display the current top unfinished checklist item in a report?
