Onchange client script is not working.

Sangeetha8
Tera Contributor

3 weeks ago

When change request state is moved to implement state actual start date is mandatory. If actual start date is less than planned start, then throw error message and make justification field mandatory.

 

I have written onChange client script for actual start date.But it is not working properly,it is making  justification field  mandatory even the actual start date is not less than planned start date.please fix the issue

 

  var currentState = g_form.getValue('state');

    var acutalstart = g_form.getValue('actual_date');var plannedStartDate = g_form.getValue('start_date');

     if (currentState == -1){

if  (acutalstart < plannedStartDate) {

           g_form.addErrorMessage('Actual Start Date cannot be before Planned Start Date.');

            g_form.setMandatory('u_justification_end', true);

            g_form.setValue('state', '-2');

     }

   

        else{

           

            g_form.setMandatory('u_justification_end', false);

 

     }

}

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8 REPLIES 8

Ajay_Chavan
Kilo Sage

3 weeks ago - last edited 3 weeks ago

@Sangeetha8 - i think issue with date comparison- refer this thread it should resolve the issue: https://www.servicenow.com/community/developer-forum/client-script-date-compare/m-p/1503093

 

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J Rohit
Tera Expert

3 weeks ago

Hi @Sangeetha8 ,

In Change Request Table, The Actual Start Date field back-end name is "work_start", not "actual_start".
Also, the Justification field is not a custom field, so back-end field name will be "justification", not "u_justification_end"


Try the below script:
 

var currentState = g_form.getValue('state');

    var acutalstart = g_form.getValue('work_start');
    var plannedStartDate = g_form.getValue('start_date');

    if (currentState == -1) {
        if (acutalstart < plannedStartDate) {
            g_form.addErrorMessage('Actual Start Date cannot be before Planned Start Date.');
            g_form.setMandatory('justification', true);
            g_form.setValue('state', '-2');
        } else {
            g_form.setMandatory('justification', false);
        }

    }

 
Thank You

Regards,
Rohit

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t_sadahisa
Giga Guru

3 weeks ago

Hello @Sangeetha8 

 

I think the column name might be wrong.
In the script you wrote, it's “actual_date,” but “work_start” seems to be the correct one.

 

var currentState = g_form.getValue('state');
var acutalstart = g_form.getValue('work_start');
var plannedStartDate = g_form.getValue('start_date');

if (currentState == -1) {
    if (acutalstart < plannedStartDate) {
        g_form.addErrorMessage('Actual Start Date cannot be before Planned Start Date.');
        g_form.setMandatory('u_justification_end', true);
        g_form.setValue('state', '-2');
    }
    else {
        g_form.setMandatory('u_justification_end', false);
    }
}

 

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J Rohit
Tera Expert

3 weeks ago

Hi @Sangeetha8 

In Change Request Table, 
The Field names are incorrect in the code
i.e. Actual Start Date ('work_start'), but mentioned as 'start_date'
also Justification field ('justification'), but you have mentioned it as 'u_justification_end'

Try the below code: 

    var currentState = g_form.getValue('state');

    var acutalstart = g_form.getValue('work_start');
    var plannedStartDate = g_form.getValue('start_date');

    if (currentState == -1) {
        if (acutalstart < plannedStartDate) {
            g_form.addErrorMessage('Actual Start Date cannot be before Planned Start Date.');
            g_form.setMandatory('justification', true);
            g_form.setValue('state', '-2');
        } else {
            g_form.setMandatory('justification', false);
        }

    }

Thank you

 

Regards,
Rohit

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