One survey is triggring multiple times

[mania]

Hi,

When the state is closed the Survey is triggring multiple times.

Can anyone please help on this, It will be usefull.

Thanks!

[mania]

Yes, I have checked — both emails were triggered by the same notification as the time is same for both.

Thanks!

[Ankur Bawiskar]

@mania 

the email is sent when assessment is created and only 1 record is created?

The OOTB notification is on HR case but you created a new for Assessment Instance.

Did you check 2 records got created which lead to 2 emails or only 1 record created in assessment table?

[mania]

@Ankur Bawiskar 

Deactivated the OOB notification and only one notification is active which i duplicated one.

But when i trigger with those conditions the survey is triggering but not one time it is triggring twice like below:

But asmt_metric_type table under survey instance related list is creating only one record but in sys_emails showing twice.

Thanks!

[Ankur Bawiskar]

@mania 

now that's what I mentioned, 2 Assessment Instance got created and hence it sent email 2 times, logically this is fine.

In the trigger condition don't use IS operator

Multiple Survey Instances Generated 

Please use Changes

State Changes To [Close Complete]

AND

Assignment Group IS XYZ

If my response helped please mark it correct and close the thread so that it benefits future readers.

[mania]

Yes,Just tried it but still the same twice are triggering.

Thanks!