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02-05-2025 03:31 AM
Hi All,
In catalog item there is an variable "Select the group" has 30+choices there is a chances adding more choices further also
Requirement is that for every choice selection there will be an separate approval group approval should be trigger in the workflow how should be do it
i am new to the workflow please guide me on this
Thanks
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02-05-2025 07:19 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-05-2025 03:43 AM
better to store this as custom table, easy for maintenance going forward
Then have this as reference variable in your catalog item
This table will have 2 fields
1) Name
2) Group - group to which approval will be sent
Flow designer:
1) Use "Get catalog variables" flow action
2) in ask for approval you can dot walk to the group field from this table
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-05-2025 07:19 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-06-2025 01:20 AM
Hi @Ankur Bawiskar ,
Yes i will make custom table.
name i have requirement on approval users every choice selection more than four approvers are there
in that scenario how the custom table should be create? and also in the workflow how should proceed could please help me on that i am new to this
Thanks
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02-06-2025 01:22 AM
I already informed about. that custom table will have 2 fields
1) Name
2) Approvers - reference to sys_user
If you want to add group then create 1 more field of type list and add groups there
Then in catalog item let user select 1 record from this table via reference variable
Then in flow designer ask for approval you can pick the approver or approval group from that selected variable
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-06-2025 02:38 AM
Hi Anukur,
created a custom table but on catalog form on portal side showing preview button
I donot want preview button here may i know is it possible