OOB Service Catalog Request Workflows Missing

[robinsamberg]

Hi all,

I am experiencing the issue listed here:  https://hi.service-now.com/kb_view.do?sysparm_article=KB0687119  

I have a dev and a prod instance.  I need to know what, if any, repercussions there may be if I follow the instructions in the KB article, and enable demo data on my dev instance for the "Workflow Authoring Tools" plugin specified?  I need to get the ctalog request workflows back so I can start working with them, but I'm not sure about the demo data and what else it may affect.  

The only other option would be to somehow get all of the workflow-related files out of my personal developer instance (which is still in an OOB state) and import them to my regular dev instance, but I can't seem to find a definitive way to do that.  From what I've found so far, there's no easy way to do it, since there are many different files involved.  

Thoughts?

Thanks very much!

[robinsamberg]

More excellent tips, thank you.

At the moment my catalog items don't have any workflow attached...so as you mentioned, they get created as a request but they go nowhere.  This is what I will be working on.

Should be interesting...we just launched SN in March, so I'm still VERY new at this.

[Mike Patel]

Did you also check wf_workflow.list ?

[robinsamberg]

I did.  The OOB workflows are not there.

[Mike Patel]

try importing attached. This are from my dev OOB never modified.