How to create a download all attachment in Service operation workspace similar to incident
Hello all, I have concerns to create a download all attachments in the service operation workspace similar to the incident. As shown in the attachments
Forum Posts
ITIL user not able to open Standard change Catalog.!!!!Please help very urgent!!!!
Hello All, Its a production issue.Can someone please help. ITIL user not able to open standard change catalog.They can view all other changes. I have checked the acl, module role, standard change catalog roole and didn't find any issue Can so...
Trigger Order Guides in Flow Designer
Is there an OOB way to trigger an Order Guide within Flow Designer? I'm looking for the same functionality as the 'Scriptable Order Guide' workflow action within Workflows, but in Flow. Do I need to create my own Flow Action and include a script step...
Info message displaying when we search with number in global search
Hi Team,When we search with number in global search and click enter then this error message is displayed.May i know why its came how to overcome it. Thank you.
How to remove a service portal from being default?
Hello experts, How to remove a service portal from being default? I have disabled the following option but the Portal is still show as the default to users I appreciate any recommendation.
Resolved! Copying Assigned to from SCTask to RITM Asssigned To
How can I copy the Assigned To value in SCTask to Assigned To in RITM?
Implement the notification(bell icon) & its menu in the employee center pro portal.
Hello, we would like to implement the notification(bell icon) & its menu in the employee center pro portal. Can some one please help us in understanding if there is any OOB widget that can be used, How can this be achieved? Is there any licensing imp...
Resolved! Cancel button on Record producer
There is a Cancel button on record producer which appears if we select the "Can cancel" checkbox.I want the user to be redirected to a certain link when the "Cancel" button has been clicked. So far I have been unable to find from where the code of th...
Resolved! SLA
Hi All, Kindly help to understand how SLA task should ideally be calculated for Problem tickets when a Problem gets reopened and reworked to provide fix. Thanks
While previewing caller from catalog item,show only specific fields instead of all
While previewing caller from catalog item,show only specific fields instead of all
Default Calendar View to Day instead of Month
Greeting!This is a similar question to:https://servicenow.box.com/s/stqg80g3wlx04gu9on4ddrui147yp24h I'm looking to see if the Default Calendar view can be changed from a Month View to a Day View for specific reports.
Edit OOB Article Expiry Event
I'm looking at setting up the notification for upcoming knowledge article that are going to expire. At the moment the OOB event for expiring articles runs on the 1st of every month but the articles it picks up are for the following month so for examp...
Can we change the default value in this property 'com.snc.pa.dc.max_row_count_indicator_source' regarding performance analytics?? If yes then what will be the effect on the performance?
Can we change the default value in this property 'com.snc.pa.dc.max_row_count_indicator_source' regarding performance analytics?? If yes, then what will be the effect on the performance?
Resolved! Populate location based on caller's field
I tried populating location field using g_form.getReference() it worked. but I am not able to achieve it using GlideAjax. Kindly help.
I want to approve from the list view can i perform this through ATF
Hi I want to approve from the list view can i perform this through ATF.I have created a ATF from the portal once it is created there 2 Site Access Request Entries will create as mentioned in the below screenshot: Can i perform the bulk approval fro...
