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Primary Support Group

If you have a user that is part of several groups, can you make one of the group the primary group.Example:User member of three groups - Networking, Firewall, SwitchesI want to make Firewall their primary group.

John H1 by • Tera Guru
  • 335 Views
  • 1 replies
  • 0 helpfuls

Resolved! Populate SCTask Field from Variable Set Value

Hello,Need help setting a date/time variable (needed_by) value which is part of a variable set to auto populate SCTask "Due Date" field (due_date). I know I can achieve this from a workflow however, this variable is always going to be used as part of...

WP2 by • Kilo Guru
  • 1152 Views
  • 5 replies
  • 0 helpfuls

Resolved! How to hide variable using catalog client script

I have "computer" variable which is select box in that I have 3 options 1)None (which is coming from by selecting the include none check box) 2)laptop 3) desktop and I have "device" variable which is select box in that I have 4 options 1) lenovo 2) d...

zeerodger27 by • Tera Contributor
  • 632 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to display Email Template variable from datetime to date?

I'm setting up an email template that has the following in the message - This task completion is due on: ${complete_by}  The problem is ${complete_by} comes out as a datetime reference.  How do I get it to only display the date? Current ValueThis tas...

rp1 by • Tera Expert
  • 490 Views
  • 1 replies
  • 1 helpfuls

How to make character limit max 1000 in Multi Line text variable.

Hi All, I want to set character limit maximum 1000 on one Multi Line text variable. I have used max_length=1000 in variable attribute but it didn't worked. I have also used one client script found on community that also didn't worked. It is just show...

Brijmohan by • Tera Contributor
  • 2822 Views
  • 8 replies
  • 2 helpfuls

Sample BA workbook needed

Hello all, Please who has a link to any sample ServiceNow Business Analyst Workbook or requirement documentation. I.e A sample workbook for Service catalog that contains, the form fields and variables, the UI design of the form, the workflows etc.

Labimzzzz by • Tera Contributor
  • 266 Views
  • 1 replies
  • 0 helpfuls

Resolved! Hint on catalog variables

Do we have anything similar to Hint functionality , for catalog variables . I already have some content in Help Text. So , wondering if there is anything similar to HINT.

Kumar38 by • Kilo Sage
  • 1433 Views
  • 3 replies
  • 2 helpfuls

Resolved! Making fields mandatory after clicking UI action and change the state

Hello experts.Any help appreciated.  Add two fieldsExpedite_code (u_expedite_code)Employee RelationsRegulatory ComplianceSecurityExpedite_justification (u_expedite_justification)Create UI action link “Expedite” (available to demand coordinators group...

shaik23 by • Tera Expert
  • 1048 Views
  • 4 replies
  • 3 helpfuls

How to make field Dependent in UI Page .

I have a requirement on UI Page. There is three fields like Category, Subcategory and Item. I want the dependency between these fields like Subcategory should be dependent on Category and Item should be dependent on Subcategory. I have tried all the ...

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Resolved! Reference field dependency in UI Page

Greetings Everyone!   I have   a catalog item and have a classification Field( Variable) which is reference to custom table ( Classification). I have created a UI page in my Catalog Item with Group Roles and User ID.   Now, the Group Role is referenc...

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