I've configured the connection between Cisco DNA Center and ServiceNow. When I submit an update to a device in Cisco, it generates a change ticket in ServiceNow as it should (it's not perfect, but I'm still working on the field mappings). The issue...
Hi All, I am trying to get highest business criticality choice value to set on cmdb hadware,based on relation ship.If any CI is having relationship with multiple application i want to set up Highest value of business criticality to hardware CI.I trie...
Hi All,I have an issue where i need to display message before checkout for catalog items. I need to check if user is trying to submit two different kind of items i.e. Onboarding and offboarding together
I have a requirement to show a list of groups in the assignment group field in sc_task table but these groups should be visible only for a particular catalog item.Is it possible to apply restrictions for a item alone?
Hi Community, I have 3 modules which have specific list views. When user clicks on xyz module it should open xyz list view for that user. When user clicks on new on the same xyz list view it should open xyz form view which is specific to that xyz lis...
Hi I'm working on an implementation of a CMDB and would like to model VLAN's as part of the service model. There is no specific class for this and I'm would like to know if there is an existing class I should be using or if I should create a new cl...
Hi Thank you in advance for reading my questions, fairly new to the community. The issue is that I have a requirement to have all emails sent to our Service Desk be converted into an Incident this includes emails that are sent from partner companies ...
Hi All.I have a list collector (BL)in the customer_contact table. Values are:ABCXYZ I have to add a dynamic filter in the Case table to get the list of cases whose contact has above BL. I have written already created the dynamic filter but it is not ...
We have a requirements to grant admin accounts when user submits a catalog item. The script that is being used is PSQL Script.Is this possible via Service Now flow designer?If so, any idea how?
Hi Everyone.Good day!If you compose an email in the ticket, usually the attachments are getting attached to the ticket. Is there a way to prevent the attachments from getting attached to the ticket conditionally? For example if the recipient of the c...
Hi all, i'm try to cancel the existing flow and try to retrigger a flow i write a UI action, currently i'm able to cancel the flow and restarting the flow again approvals getting triggered below script i have written UI action: (function() { va...
Hello Everyone, So I have created an Oauth client which I am able to test via postman and I am able to receive the refresh and access token.But I do want to test the same via rest message.So I created an oauth provider referring the instance with the...
How to create application wise SLA report for both resolution and response SLA’s
Does anyone know if there is something similar to HRSD To-Dos for ITSM? We have a business process that requires users to submit a form then half way through the workflow, submit some more data which wasn't available to them during the initial submis...
Hello All, The variables I selected while submitting the Record Producer is not showing in the Incident Variable Editor. Some of the variables are showing, others are not. What can be the possible reason for it? Thanks!