'Options' word is visible on Service Catalog Item

Community Alums
Not applicable

Hi All,

I am creating a new Catalog item in which I need to create 3 checkboxes. It is working fine when I create the first checkbox but the moment I create the second checkbox field it is showing a 'options' word on top of that which I haven't created.
I have attached the image and it is in the Service Portal view.
Could you please suggest how to remove or avoid that word? Thanks

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

this is expected behavior

Refer this KB from ServiceNow for the steps on how to achieve this

Edit the "option" label above checkbox variables

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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5 REPLIES 5

Community Alums
Not applicable

I found another solution that could be helpful if anyone is facing this problem in 2025.

Instead of creating a label variable, we can place a container split variable between the checkboxes, and the word "option" disappears.