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07-05-2022 07:12 AM
Hi All,
I am creating a new Catalog item in which I need to create 3 checkboxes. It is working fine when I create the first checkbox but the moment I create the second checkbox field it is showing a 'options' word on top of that which I haven't created.
I have attached the image and it is in the Service Portal view.
Could you please suggest how to remove or avoid that word? Thanks
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07-05-2022 07:17 AM
Hi,
this is expected behavior
Refer this KB from ServiceNow for the steps on how to achieve this
Edit the "option" label above checkbox variables
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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06-05-2025 05:44 AM
I found another solution that could be helpful if anyone is facing this problem in 2025.
Instead of creating a label variable, we can place a container split variable between the checkboxes, and the word "option" disappears.