Order confirmation pop up in two step checkout process for order guide.

[Sumit14]

Hi Team,

The order confirmation pop up in the two step checkout process is having the 'requested for' field which references the sys_user table and it shows the name of the user two times. If I do the checkout for the catalogue item, the same pop up shows the user id and the user name. Could you please let me know how to make that pop up show up the user id and user name for the two step checkout process in the order guide. The issue is at the service portal end. How to edit the drop down list so that it shows user id and user name?
Any help will be appreciated. I tried looking for Client script and Business rules on RITM table but unable to find any clue to edit that field.

[Shane41 · Accepted solution]

Hi Sumit,

To add additional information to the requested for field, update the following system property

glide.sc.request_for.columns

Add the field names of the additional fields you want i.e. user_name, email

See my example below to add user name and email to the requested for field

Here is the result

Hope this helps,

Shane

[manish123]

Hi Shane,

In my case, the checkout page, by default populates the login user but anyone can change it to any user and hence I would like to apply a filter to check for which Region this catalog item is available and based on that user list should be filter out. So, that they can't able to select any other user apart from that Region.

Could you please help/guide me to resolve this issue?

Quick reply will be much appreciated!!!

[Deepa12]

Hi,

I have added additional field values user_name, email, location into system property

glide.sc.request_for.columns

The location field values can able to search starts with location FIRST NAME but not middle name and last name values. pls assist why unable to search middle name, last name of location field.