Order guide execution issue

[Binnie]

I have an Order Guide that includes two Catalog Items. They both use the same Flow in Flow Designer. When I submit each Catalog Item individually, the Flow runs correctly.

However, when I submit both Catalog Items together through the Order Guide, only one of them triggers the Flow. Why does this happen?

[Binnie]

Hi @GlideFather 
I just used service catalog as a trigger for my flow, no other particular conditions.

[GlideFather]

@Binnie ok, do you have any other order guide in your instance?

Try to submit another order guy and from there you can debug, whether:

• it is same behaviour for all cat items in an order guide,
  • then contact ServiceNow via HI Portal
• it is impacting just the only order guide and not any other,
  • something is wrong with the order guide or catalog items.

Please try to debug this way and it can help to decide the next steps

[Binnie]

@GlideFather I have two order guides and the phonmenons are the same. only one service catalog can be triggered by the flow.

[GlideFather]

@Binnie And one service catalog is triggered - do you mean catalog item?

please share the trigger conditions and review whether the order guide is related under a category and category for the service catalog, that none of this is empty

debugging tip: try to change the condition for sc_req_item is created, then submit the order guide and you will see what happens, if it is problem with the original trigger or something else with the items..